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Manager, Client Support 

EOE StatementAscentis is proud to be an Equal Opportunity Employer.

The Ascentis Manager of Client Support requires someone who has a proven track record in leading support teams and inspires their team to a standard for excellent client support. You will provide daily direction for all client support operations ensuring all work is completed within scheduled timelines with focus on quality standards while facing frequent interruptions, continually reprioritizing activity. Centered around our cultural norms, our goal is to exceed our clients’ – and our own – expectations by providing the best client support in the human capital management industry. Ascentis is growing quickly, and we need smart, dedicated people to help us redefine our approach to serving our clients.

Cultural Norms:

Position Requirements

What are we looking for in a candidate?

  • 2+ years of experience leading customer support teams
  • Salesforce and workforce management planning experience in a client support team setting a plus
  • Bachelor’s degree strongly preferred
  • HR or Software industry experience preferred
  • “Growth” mindset, with the passion for helping others develop
  • Strong organizational, analytical, priority setting and time management skills
  • Multi-tasker who can work on many projects at a time
  • Self-starter and ability to think “outside the box”
  • Thrive under pressure in a fast-paced, ever changing environment
  • Project a positive, diplomatic and professional attitude
  • Excellent written communication, verbal communication, active listening and presentation skills
Location Minneapolis  
About the Organization The Ascentis mission is to create innovative products that are easy to use for the often under-served mid-market that cover the full Human Capital Management (HCM) suite. This full suite approach combined with an amazing team equals success!

We at Ascentis firmly believe that a product is only as good as the people behind it. Whether it's platform development, technology maintenance, client support, product management, sales or operations, all of our employees see the direct impact of their work. As a leader and one of the fastest growing 'Software as a Service' (SaaS) companies in the Human Capital Management space, Ascentis focuses on hiring talented and motivated people from diverse backgrounds. If you want to channel your ambition and drive for success, you belong with Ascentis!

Ascentis has grown tremendously over the last 3 years. Recently, we announced a majority recapitalization by global growth equity investor Summit Partners. Summit invests across growth sectors of the global economy and has invested in more than 440 companies in technology, healthcare, life sciences and other growth industries. These companies have completed more than 140 public equity offerings. So, needless to say, we are all extremely excited with where we are headed!


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