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Program Manager 


Meridian is seeking an organized, professional, and motivated Program Manager to lead project teams during the implementation of Meridian's learning management system (LMS) and eLearning solutions for public and private sector clients. The Program Manager will be involved in managing all aspects of the Software Development Life Cycle (SDLC) as well as operations and maintenance activities for a strategic Federal client enjoying significant year over year gains in usage. This position requires ability to build upon an existing foundation of success as well as strong customer facing skills to interact with clients, manage delivery resources, and provide value-added consulting services. Position reports directly to Chief Strategy and Operations Officer with potential to become a contributing member of the Meridian executive team.

The candidate will perform the following functions:

  • Work with clients to develop solutions using Meridian's offerings to accomplish their learning objectives
  • Responsible for the operations and maintenance of complex projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project.
  • Will engage the client's senior executive team on a regular basis for both tactical execution as well as strategic vision. Ability to interact with client senior leadership in a professional and thoughtful manner is necessary.
  • Prepares reports to reflect status of open tickets, priority level, solution, and ETA for closure.
  • Prepares reports for upper management regarding status of project.
  • Manage project financials using company defined procedures and tools.
  • Build well-structured project plans that align with the contracted scope of work.
  • Schedule and facilitate project status meetings.
  • Set and manage client expectations.
  • Facilitate working sessions and meetings required to communicate status and/or resolve project issues.
  • Provide direction to project resources (internal and external), monitor development efforts, assemble key project deliverables, mitigate risk, and identify and act on issues that require escalation.
  • Work with cross-functional teams to resolve product issues and develop product improvements.
  • Develops and maintain documentation that effectively communicates project status.
  • Exhibits excellent communication and leadership skills to establish a common understanding of project timelines, milestones, and delivery expectations.
  • Motivate and build teams who are dedicated to project delivery and customer satisfaction.
  • Responsible for coaching and developing existing employees as well as training new employees on their team.
  • Conduct performance reviews and goal setting with team members.
  • Acquire Meridian product knowledge to deliver client implementations successfully.
Position Requirements
  • 5+ years of external client-focused Program Management experience (or 7+ years Project Management experience)
  • 3-5+ years of application software implementation and/or management consulting experience in applying technology to meeting client needs.
  • Hands-on self-starter with a proven track record of success
  • Analytical problem-solving skills (Consulting ability)
  • Ability to wear multiple hats (PM & Consultant)
  • Ability to tactfully manage customer expectations as well as align with best practices
  • Full software implementation life cycle or development experience that include COTS or custom developed solutions
  • Strong oral presentation and written communications skills
  • Limited local travel (Washington DC area)
Division Meridian Knowledge Solutions  
Req Number PRO-20-00003  
Location Meridian  
EOE Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation or protected veteran status and will not be discriminated against on the basis of disability.
To find out more about your rights, please click on the link to view the Equal Employment Opportunity is The Law, EEO Supplement, Pay Transparency Nondiscrimination posters.

We participate in the federal E-Verify program to verify a new employee's eligibility to work in the United States. For more information, please review the following notices:

Equal Employment Opportunity is The Law.

E-Verify poster

Right to Work poster  
ActDutyRelDate None Specified 

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