Why Nutranext:
Nutranext™ is a subsidiary of The Clorox Company. Brands includes nutritional supplement industry leaders Rainbow Light®, Natural Vitality®, NeoCell®, Stop Aging Now®, Champion Performance®, True Health®, Blessed Herbs® and Sedona Labs®. With our headquarters in Sunrise, Florida, our Global Innovation Center in Santa Cruz, California, and locations in Arizona, Maryland, Southern California and Texas, Nutranext provides opportunities for career growth and personal development.
At Nutranext our purpose is to make lives healthier. We are committed to investing in our employees' physical, emotional, mental and spiritual wellbeing. The symbolism is in our name and products. We provide opportunities and incentives to encourage learning; we create high quality products to enhance and promote a healthy life style and ongoing wellness; we offer excellent employee benefits to ensure that our employees take pride in where they work; we design working environments that are safe, comfortable, and appealing to work in; and lastly, we are built on a culture that encourages healthy communities, sustainability and environmental longevity. Come join our brands and grow with us!
Our Team:
The Customer Service Representative II is responsible for all aspects of customer service relative to all contract manufacturing, private label, brands and international accounts. Duties include responding to customer inquiries, entering orders, processing complaints and overseeing day to day customer activities. The Customer Service Representative II works closely with business partnering customers and with their management team to discuss goals and deliverables, and develop and maintain productive business relationships. Furthermore, this position responds to day to day customer needs in conjunction with the Customer Service Operations team.
What you will be doing:
- Communicate effectively and work closely with customers to ensure 100% customer satisfaction. This includes order processing, providing shipping information, assisting in development of labels, taking complaints and forwarding them to QC, issuing Return authorizations and requests for Credits, providing proper documentation for registration of products, following processes for changes in existing products, as well as others responsibilities.
- Communicate and work with other departments and immediate team members in order to ensure that specific customer needs and requests are being met.
- Coordinate with other departments to ensure orders are completed by the requested date.
- Provides direct communication between customer and company.
- Ensure that team members process all orders in a timely manner and communicate order acknowledgements to the customers within 24 hours, making sure that orders are entered accurately, with lead times and prices.
- Maintain weekly open orders reports for sales department and respective accounts, outlining all open orders with any date changes.
- Maintain open communication with manager, ensuring that all parties are informed of all open and pending issues.
- Work closely with the Sales to ensure details of each customer are clearly understood
- Manage various order processing functions (lead times, MOQ's, pricing
- Monitor customer specific inventory to ensure levels are in sync with order requests
- Generate reports and business reviews to update the brands and business units
- Work with Planning to ensure customer expectations are communicated and met while monitoring the various stages of production and packaging
- Work with Costing on new item set up and item changes as requested by the customer
- Work with the Regulatory and Quality departments regarding customer required documentation requests
- Communicate to freight forwarders as needed for pick up requests and export documentation
- Submit requests for certificates of free sale, certificates of origin and GMP documents to FDA
- Work closely with Accounting on debits, credits, statements and customer deductions
- Process and monitor credit card payments
- Maintains customer account information for Customer Service Operations in SAP and Sales Force
- Work with Customer Service support staff on various order related issues
- Ensure invoicing is processed for all customers
- Perform other related duties in support of the office as assigned by management
What you bring to the team:
- High School Diploma or equivalent
- Minimum 2 years Customer Service experience in an office environment
- Fluent in English; strong verbal and written skills
- Computer proficient including Microsoft Office, particularly Excel and Word
- Able to type 40 WPM, 8,000 KPH
- Experience in order processing and familiarity with the sales and distribution module
Preferred Experience and Education:
- Bilingual (Spanish/English)
- Electronic Data Interchange (EDI) and/or SAP experience
Contact Information:
For more information please visit our career page at www.nutranext.net
Nutranext formerly Nature's Products Inc. is an Equal Opportunity Employer
We are proud to share that we have been the recipient of the following awards for Wellness:
• Healthiest Employer of South Florida Nominee 2014 (Med Company)
• Healthiest Employer of South Florida Winner 2015 (Med Company)
• Healthiest Employer of South Florida Winner 2016 (Med Company)
• Healthiest Employer of Bay Area Winner 2016 (Small Company)
• Healthiest Employer of The Valley in Arizona (Small Company)
• American Heart Association Gold Fit Friendly Award 2015
• American Heart Association Platinum Fit Friendly 2016
• American Heart Association Innovative Work Place 2016
• Worksite Wellness Award 2015 for Miami Dade Consortium (Med Company)
• Worksite Wellness Award 2017 for Miami Dade Consortium (Med Company)
• Best Health & Wellness Program 2017 - Excellence in HR Awards (Miami Chamber of Commerce)
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