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Phone Operator 

Category Hotel and Retail  


Responsible for promoting Grand Casino, in accordance with its Mission And Objectives, and ensuring optimum Guest Service and satisfaction.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Answers switchboard and connects calls in a prompt, courteous manner.
  • Provides efficient service in receiving and distributing calls, paging.
  • Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
  • With a working knowledge of proper emergency procedures, administers same over the intercom in a calm, clear voice, as needed.
  • Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
  • Effectively resolves minor Guest conflicts/complaints, in a fair and equitable manner, or refer matter to the appropriate department or individual, for proper resolution.
  • Maintains a working knowledge of Grand Casino facilities, current and upcoming special events, in order to advise Guests and fellow Associates of same, whenever possible.
  • Performs clerical duties, such as typing, copying, and faxing.
  • Monitors radio communications, and contact various areas of casino or hotel through the radio system and pagers.
  • Responsible for maintaining a consistent and regular attendance record.
  • All other duties as assigned.
  • #Indeed
Position Requirements


One year Telephone experience preferred.

Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Rotating  
Position PBX Operator  
Division Grand Casino Mille Lacs  
Close Date  

This position is currently accepting applications.

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