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Title

Phone Operator 

Category Hotel and Retail  
Description

SUMMARY:

Responsible for promoting Grand Casino, in accordance with its Mission And Objectives, and ensuring optimum Guest Service and satisfaction.

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Answers switchboard and connects calls in a prompt, courteous manner.
  • Provides efficient service in receiving and distributing calls, paging.
  • Maintains a log of phone problems, and reports any situations which need attention to the appropriate department and/or individual.
  • With a working knowledge of proper emergency procedures, administers same over the intercom in a calm, clear voice, as needed.
  • Contacts in-house Security and Emergency Medical Technicians as needed, and calls for help from outside agencies (Police, Fire Department, etc.) when deemed necessary, to report emergency situations.
  • Effectively resolves minor Guest conflicts/complaints, in a fair and equitable manner, or refer matter to the appropriate department or individual, for proper resolution.
  • Maintains a working knowledge of Grand Casino facilities, current and upcoming special events, in order to advise Guests and fellow Associates of same, whenever possible.
  • Performs clerical duties, such as typing, copying, and faxing.
  • Monitors radio communications, and contact various areas of casino or hotel through the radio system and pagers.
  • Responsible for maintaining a consistent and regular attendance record.
  • All other duties as assigned.
  • #Indeed
 
Position Requirements

EDUCATION and/or EXPERIENCE:

One year Telephone experience preferred.

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Shift Rotating  
Position PBX Operator  
Division Grand Casino Mille Lacs  
Close Date  

This position is currently accepting applications.

Apply Now



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