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Director, Premium Sales & Service 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Job Summary

The Director, Premium Sales & Service is responsible for developing the business strategy for all premium sales and service efforts, both new business and retention. The incumbent will specifically develop executable business plans focused on the Pittsburgh business community. This role will oversee all executable action items related to the business plans and the team members in this department.

Job Responsibilities

  1. Manage the staffing, finances, strategy and planning for the team's premium sales and service efforts in order to help the organization achieve its goals.
  2. Execute, track and adjust strategies to ensure annual revenue goals and targets are met.
  3. Recruit, interview, hire, coach and regularly conduct performance reviews of premium sales and service team members.
  4. Oversee the premium sales and service communication strategy, coordinating with Pirates' content team to create all written and digital communication pieces.
  5. Provide support to team members by regularly attending meetings, visits with prospects at events, and calling on the Pittsburgh business community.
  6. Develop and execute long-term/short-term strategy regarding new sales and retention of existing clients.
  7. Support department efforts by developing strong relationships with the Pittsburgh business community.
  8. Develop and implement regular premium and hospitality training program.
  9. Continuously network with industry peers to identify new and creative programs to more effectively research, identify, cultivate and target new areas for growth of premium sales.
  10. Manage all premium campaigns through CRM tool and sales reports, tracking ROI, and lead management.
  11. Collaborate with sponsorship department to identify opportunities for increased revenue, in the form of sponsorships and/or premium seating and hospitality packages.
  12. Coordinate experiences and events to strengthen relationships with all new and existing suite holders.
  13. Develop and maintain strong, cooperative inter/intra departmental relationships.
  14. Collaborate with ticket sales leadership team to develop programs that can identify up sell opportunities through existing Pirates fan base.
  15. Design and implement a high value benefits platform for all premium and hospitality clients.
  16. Perform other duties and responsibilities as assigned by the Senior Vice President, Corporate Relationships.
  17. Collaborate with senior leadership team to identify, develop and monetize new premium spaces at PNC Park.
  18. All other duties as assigned by the Senior Vice President, Corporate Relationships.

Position Requirements


  • Bachelor’s degree from an accredited four-year university
  • Minimum of 2 years’ experience in ticket sales management
  • Minimum of 5 years industry related experience, with specific focus in premium and business-to-business efforts
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Prior experience with a CRM system, preferably Microsoft Dynamics or KORE


  • Proven track record of selling and servicing corporate clientele and direct experience with retention strategy
  • Experience managing a sales team and exceeding organizational sales goals
Location Pittsburgh, PA  
Full-Time/Part-Time Full-Time  
Shift Various Shifts  

This position is currently not accepting applications.

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