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IT Customer Support Specialist 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Division Administration  
Branch Information Technology  
Department IT Services  
Full-Time/Part-Time Full-Time  
Pay Range $19.06 to 22.88/Hourly  
Open Date 2/4/2020  
Close Date 3/28/2020  
Disclaimer Position will close at 10:00pm on 03/27/2020 (MST)  
Number of Openings 1  
Position Requirements

Experience: Two years of direct work experience.

Education: Associate's degree in Information Technology or related field, or equivalent experience.


  • Receives calls at the Help Desk, documents, and follows up on all technical assistancerequests. Logs and tracks all customer support requests in the Web Helpdesk ticketingsystem. Monitors until completion and provides status on incomplete problem requeststo customers and supervisor daily.
  • Provides timely repair of PC computer equipment. Identifies, diagnoses, and resolves tier 1 problems for users of personal computer software and hardware, network, the Internet and new computer technology in a call center environment; communicates solutions to end-users.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches. Diagnoses and resolves end-user network or local printer problems, PC hardware and software problems, e-mail, Internet, remote and local-area network access problems.
  • Troubleshoots and documents facility wide system failures and equipment problems. Within available guidelines, initiates appropriate corrective action to maintain production schedules. Refers to supervisor or senior Information Technology Specialists on any system failures and equipment problems that do not respond to standardized corrective procedures.
  • Performs routine and preventive maintenance on IT equipment, inventories software and hardware, monitors equipment performance, and provides information for analysis and performance enhancement, prepares system logs and other records of computer operations including documentation of equipment operation problems, system malfunctions, system status, etc., and any corrective action taken.
  • Installs and maintains standardized software packages on all personal computers including installation of service packs and security patches.
  • Prepares system logs and other records of computer operations including documentation of problems, system malfunctions, system status, etc., and corrective action taken.
  • Provides limited active directory support by creating user accounts in adherence to FDIHB program procedures and resets user passwords as necessary. Removes computer access as necessary and tracks user account status.
  • Provide RPMS (basic) computer administrative support including resetting passwords, releasing users, terminating user rpms jobs, and printer management.
  • Delivers, tags, sets up, and assists in the configuration of end-user pc desktop hardware, software and peripherals.
  • Other duties as assigned.

Exempt/Non-Exempt Non-Exempt  
Req Number INF-20-00001  
Formal Job Description None Specified 

Duties and Responsibilities None Specified 

This position is currently not accepting applications.

To search for an open position, please go to http://fortdefianceindianhospital.appone


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