Share Email Opening Title Operations Manager - Check Control  About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.   Open Date 1/30/2020   Position Operations Manager - Check Control   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Category Tax&Flood   Location Dallas   Req Number TAX-20-00021   Description The Operations Manager oversees and ensures that checks received by the Dallas Tax Operations (DTO) team are secure and dispositioned accurately and timely. The position is responsible for the control and distribution of all checks that are designated for taxing agencies nationwide. Check Control: Provides a safe and secure environment for all LERETA, Client and Taxing Agency checks, including receipt and disposition of returned checks, refunds and any other checks received by DTO Ensures the timely and accurate delivery of tax payments to the correct taxing agencies within the allowable timeframe Collaborates and works closely with DTO Payments, Refunds, Client Care and Redemptions teams to effectuate the on-time payment of client's tax bills and the correct disposition of checks returned to LERETA Develops and implements productivity and quality tracking tools and associated metrics Refund and Returns: Ensures timely and accurate research associated with the dispositioning of partial payment refunds and returned LERETA payments received from taxing agencies Manages refund and returns inventory ensuring conformity to Client Driven SLAs Oversees reporting of productivity and quality results Leadership Responsibilities: Hires, trains, and develops associates providing career pathing, mentoring and coaching Creates a transparent and accountable team driven to exceed client expectations Conducts performance reviews timely and thoroughly; manages performance concerns swiftly and with the intention of improving performance Develops executive level management reporting Ensures that all associates complete required training Develops career pathing plans for all associates on the team Develops clear succession plans   Position Requirements High school diploma or equivalent 3+ years of experience in business management and planning 3+ years of experience in coaching/mentoring, data analysis, problem solving, performance measurement and sustainability 3+ years of experience in tax data research and in managing complex tax situations Proficiency in the use of Microsoft Word and Excel Experience in promoting customer service and teamwork-oriented environment   EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://LERETALLC.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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