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Title

Studio and Summer Coordinator  

Description

Objective: To manage all facets of our Narberth Studio, provide exemplary customer service, assist in achieving sales goals for the studio, support summer camp operations, and be a part of the executive team that is responsible for the direction, strategy, and growth of the company.

Supervisor(s): Report directly to Julia Yosen, Executive Camp Director

Status: Exempt

Schedule:

Sept. - May Tuesday-Friday, generally 11am-7pm except Thursdays 11:45am-7:45pm, Saturday 8:30am-4:30pm (expect schedule re-adjustments for meetings, camps, events, etc.)

May - Sept. Monday - Friday 8am-4pm

Location: 35 N. Narberth Ave., Narberth, PA 19072

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Year-Round

  • Manage birthday Parties, field trips, classes, camp, workshops, troop visits, private lessons, etc.

    • Reservation process

    • Staffing

    • Training

    • Curriculum

    • Teach as needed

  • Community Representative

    • Liaison between the local community and Narberth studio

    • Coordinating & planning for local Narberth event and annual art show

    • Managing & maintaining the studio's event schedule via our calendar, binders, and contracts

    • Curriculum needs for events

  • Administration

    • Send weekly updates on Friday to all staff on the schedule for the following week during the school year.

    • Manage staff hours to ensure

    • Provide excellent customer service to the following but not limited to children, families, partners, staff, etc.

    • Manage fulfilling retail sales online and in-person

    • Manage, track and report studio school year enrollment

    • Communicate supply needs on a timely basis

    • Process donation requests

    • Ensure the safety of children and staff in the studio at all times.

    • Collect and distribute incoming mail to appropriate personnel

    • Handle all inbound communication by the most appropriate method up to be not limited to telephone and email.

      • Answer incoming calls.

      • Respond to voicemail and email within 24 hours

    • Manage the distribution of monthly birthday card mailings

    • Manage school year registration content (Campbrain) and on the website regarding studio events/programs(Hubspot)

    • Set-up text-based system to communicate with parents

    • Work with HR to interview for studio positions

    • Financials

      • Direct all financial information that comes through the studio to the proper channels

      • Track and maintain receipts and cash that comes through the studio

      • Make bank deposits within 24 hours of receiving a check

      • Attain revenue goals for the studio

  • Marketing

    • Update marketing team on events and studio happenings

    • Promote classes, workshops and camps through flyers and coupons, signage, etc.

    • Work with the Marketing Director to consistently create content to various social media on studio-related happenings

  • Studio Space

    • Manage the upkeep of the Narberth Studio to keep in top-notch condition. This can include coordinating services of outside providers upon approval by the Executive Director and/or Owner/President. Includes but not limited to:

      • Update front window displays seasonally

      • Coordinate facility maintenance and repairs

      • Replenish supplies

      • Coordinat

 
Position Requirements

Qualifications

  • Administrative and customer service experience preferred

  • Completed Bachelor's degree or equivalent experience

  • Clear all required background checks

  • Valid drivers license

  • Must possess competence in using mac-based products, G Suite, Microsoft Office, various social media platforms, familiarity with Canva or AdobeSuite a plus.

  • Must possess excellent written, oral, organizational, and time management skills

  • Exceptional interpersonal skills to relate to a variety of people including but not limited to: campers, parents, potential customers, staff, external partners and vendors.

  • Remain positive and understanding under stressful and demanding situations

  • Ability to work independently and reach goals

  • Friendly, cheery and nurturing with a sense of humor

Physical Demands

  • Must be able to lift and carry up to 35 lbs.

  • Ability to stand or sit for long periods of time

  • Maintain mental and physical alertness

Other

  • All other duties as assigned

  • Follow The Handwork Studio rules and regulations

  • Represent The Handwork Studio according to its missions and goals

 
About the Organization The Handwork Studio is where kids learn by making. Children explore and acquire a variety of skills from woodworking to cooking and learning to sew. The Handwork Studio Camps are where imagination comes to life.

We partner with some of the country's finest independent schools and universities. Our staff of professional artists, instructors, and skilled teachers love passing down the tradition of all different types of handwork skills.



The Handwork Studio is designed to...

Nurture its students

Provide a positive social environment

Encourage a "Can Do" attitude

Foster creativity

Instill learning lifetime skills

The Result: Making really cool projects with new friends while having Fun! Fun! Fun!  

This position is currently accepting applications.

Apply Now



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