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Title

Client Liaison, Healthcare Accounts 

Description

1. Existing CK Partners (Client Maintenance/Account Management)

  • Develop and strengthen Mediture, eClusive, Cognify, Peak, Capstone, CareKinesis client relationships in defined Account territory
  • Conduct periodic review of PACE concerns and establish strategies for improving operations in the following areas (Mediture/TC, eClusive, Cognify, Peak, Capstone and EireneRx, Operational challenges)
  • Routine contact with PACE partners quarterly and based on need
  • Introduce and implement new initiatives (e.g., EireneRx updates, EPCS, New Reports, Report Portal)
  • Coordinate educational sessions for nurses on CK Operations
  • Perform EireneRx™ training for PACE Staff when needed
  • Support surveys and clinical research team (client satisfaction, market research surveys) and respond to data/feedback for specified regions as needed
  • Serve as a liaison for Customer Service and Quality Assurance suggestions to improve the CVHC service offerings
  • Documentation of all client interaction in Salesforce CRM (visits, educational phone calls, e-mails, report and disaster preparedness communication)
  • Conduct monthly orientation calls or educational opportunities where necessary

2. New CK Partners- Post Implementation:

  • Work prospectively with departments (QA/PI, Finance, Operations, NBD) to ensure successful transitions for new clients
  • Meet with all newly transitioned clients on-site with Implementation for go-live
  • Monitor and follow newly implemented clients per policy

3. Regional Education

  • Attend PACE meetings as needed or upon request
  • Submit clinical or relevant topics for presentation at PACE meetings

 
Position Requirements

Qualifications:

  • Well-organized and proficient in the operations of CareKinesis
  • Ability to educate PACE staff to CareKinesis’ services
  • High-energy with a sense of urgency and attention to detail
  • Organized and ability to multi-task
  • Comfortable working in a fast paced, rapidly changing environment
  • Excellent verbal, written communication, creative and interpersonal skills
  • Ability for overnight travel minimum of 3 days/week (weekday)

Education and/or Experience:

  • Two years (+) work experience as a PACE nurse
  • Bachelor of Science with a concentration in PACE, Nursing Home, Hospice and/or palliative care, collaborative practice, pain management

 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position Client Liaison  
Post Internal Days 0  
Number of Openings 1  
Location CareKinesis - Michigan  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 

HoursPerWk None Specified 

supervisorUID None Specified 

This position is currently accepting applications.

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