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Case Manager - Mental Health Skill Building 


The Richmond Behavioral Health Authority is seeking a full-time Mental Health Skill Building Case Manager to perform intermediate professional work assessing client needs, developing, implementing and monitoring service delivery and assistance plans, coordinating and monitoring services with other agencies, counseling and assisting clients, maintaining records and files, preparing reports, and related work as apparent or assigned. Work is performed under the limited supervision of the assigned supervisor.

Essential Functions

  • Assesses client service needs, capabilities and appropriateness for services; presents options and services based upon a needs assessment.
  • Develops an individual service plan of care and services appropriate to the evaluation with the client/family consensus; reviews and updates service plans.
  • Makes referrals and linkages to appropriate agencies for services; coordinates client services and treatment with multiple service providers and agencies.
  • Evaluates the quality of services provided and changes in client’s condition and counsels clients as necessary; evaluates client’s environment for safety, security, negative factors and productivity; compiles and analyzes data relating to complaints; identifies and works to resolve problems.
  • Plans and facilitates group sessions with clients participating in community activities and/or to promote recovery and educate clients.
  • Assists clients with activities of daily living including hygiene/bathing.
  • Orients and trains newly hired staff; evaluates staff performance as directed.
  • Serves as liaison to public agencies and provides information regarding Authority programs and services.
  • Attends inter-disciplinary team meetings to discuss decisions for client plan of care; provides or arranges transportation; assists with discharge planning.
  • Provides crisis intervention and prevention services.
  • Prepares a variety of reports; prepares and maintains client charts and other records.
  • Attends meetings, staffing and conferences as they relate to client, staff and program needs.
  • Attends court hearings; testifies in court.
  • Assists in curriculum development and resource tools.
Position Requirements

General knowledge of community and agency resources and programs of regional and state sources for the community service population; general knowledge of interviewing and supportive counseling techniques; general knowledge of social casework techniques; general knowledge of human development and behavior; general knowledge of the theories, principles and techniques of individual, family and group therapy; ability to solve problems within scope of responsibility; ability to analyze facts and exercise sound judgment in arriving at conclusions; ability to communicate complex ideas effectively, orally and in writing; ability to prepare clear and concise reports; ability to establish and maintain effective working relationships with clients, medical professionals community partners, agencies, associates and the general public.

Education and Experience

  • Bachelor’s degree with coursework in social work, psychology, counseling, sociology, health services or other approved related field.
  • QMHP-A Required
  • Masters degree preferred.
  • One year of experience working with individuals with intellectual disabilities in a behavioral health setting, or equivalent combination of education and experience.
  • Applicant must have valid Virginia driver’s license.
Full-Time/Part-Time Full-Time  
Open Date 1/17/2020  
Close Date  
About the Organization Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance use disorders and prevention services to the citizens of the City of Richmond. Integrated services are available for adults, children and families through a central intake unit. Services are provided directly by staff of the Authority and through contracts with private providers in the community.

Mission: RBHA enhances the quality of life for the people of Richmond by promoting and providing quality behavioral health and developmental services that are available, accessible, and cost-effective.  
Starting Salary Range $44,427.56  

This position is currently accepting applications.

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