Job Summary:The Customer Support and Operations Specialist will provide outstanding customer service on “Kiano”, NTC’s new flagship learning platform in addition to other client-facing technology. This role will work closely with the Operations and Program departments to efficiently support and administer client-facing technology platforms and the program launch of our district partners. This role is integral to ensuring NTC has an accurate “system of record” for services delivered through technology while supporting NTC internal users and client leads. As an expert in the customer experience, this role is also responsible for supporting the testing of the new platform and additional feature releases.
Responsibilities & Essential Functions:The following is an overview of the duties and responsibilities assigned to this position. The employee may perform other duties as required.
ADA Requirements/Working Conditions:
This position is currently not accepting applications.
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