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High-Acuity Case Manager 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position High-Acuity Case Manager  
Full-Time/Part-Time Full-Time  

Starting on March 1, the links to our employment opportunities will be here. Thank you for your patience as we switch to our new recruiting system.

Under the general supervision of the Case Management Supervisor, provides case management and health navigation services and coordinates referrals to community resources to people living with HIV/AIDS who require enhanced care in order to maintain viral suppression, engagement in care and successfully manage social determinants of health.

Representative Duties:

  1. Provides direct services for specific high risk caseload of medical patients:
  • Reviews medical, mental health and social history of Fenway patients in need of intensive case management services, identifies problems and refers clients as appropriate in a timely, courteous manner. Referrals may include need for further assessment/evaluation by licensed clinicians
  • Assist Behavioral Health Specialists with timely completion of patient applications and follow-up
  • Provides case management services to medical department patients, with an emphasis on completing routine paperwork for entitlement and other support programs
  • Provides information to clients about available community resources and assists clients to determine eligibility and obtain services
  • Provides on-going support to clients as appropriate and conducts outreach to help retain patients in care or to encourage patients to utilize additional necessary services
  • Links medical patients when appropriate to mental health and substance abuse services
  • Adheres to NASW Code of Ethics
  1. Provides case management services to PLWHA patients with high level of need and poor medical compliance:
  • Provides services to patients who have poor medical compliance, uncontrolled HIV viral load, or who otherwise are identified as high risk
  • Interacts with patients in community settings (home visits, community locations, hospitals, other program sites)
  • Provides high level of support to ensure barriers to poor medical and medication compliance are mitigated
  • Forms productive, empathic working relationships with assigned patients
  • Meets established service delivery targets
  1. Collaborates with other agencies:
  • Develops and maintains resource listings appropriate for Fenway Health patients
  • Participates in community councils, boards and groups as appropriate to further departmental objectives
  • Works with Medicaid, Medicare, Welfare, Social Security, housing, educational, day care and other institutions to assist clients
  • Consults with a variety of health center and community staff (Nutritionists, Home Health Aides, Nurses, Behavioral Health staff and Medical staff) about specific clients and general approaches to patient treatment
  1. Performs and completes administrative tasks in a timely and efficient manner:
  • Completes psychosocial assessments and service plans for new patients
  • Writes case notes for each client interaction
  • Assists clients with applications for enrollment in entitlement programs
  • Assists medical teams with case management administrative tasks
  • Participates in staff and team meetings and conferences
  • Participates in professional activities to maintain professional standing
  • Participates in program reporting and accountability as required by funding agencies
  1. Meets agency participatory expectations:
  • Suggests and participates in continuing quality improvement efforts
  • Adheres to all agency and departmental policies and procedures
  • Participates in quality assessment and improvement activities as requested
  • Adheres to the highest principles of patient and client confidentiality
  • Adheres to established safety policies, procedures and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
  • Attends all required meetings, in-services and professional trainings
  • Attends all regularly scheduled research meetings, trainings, forums and pertinent FCH staff meetings
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  • Serves on agency committees and in professional organizations when requested
  1. Performs related duties as required

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Requires a Bachelor’s Degree, BSW preferred
  • Relevant experience may be substituted for educational requirement
  • Experience with GLBTQ population preferred
  • Prior case management experience in a medical or community setting and experience working with people who have HIV preferred
  • Spanish speaking strongly preferred
  • Excellent interpersonal skills and ability to be an effective team member, while working frequently off-site
  • Flexibility, adaptability, independence, and ability to multitask required
  • Experience working with an ethnically, culturally and racially diverse work staff preferred;
  • Ability to work harmoniously with diverse groups of individuals required

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
  • Ability to make community visits, travel regularly and work in non-office settings
Category Behavioral Health  
Number Filled 0  
Location Behavioral Health - Ansin Building  
Shift -not applicable-  
Req Number BEH-20-00001  

This position is currently not accepting applications.

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