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Title

Guest Services Agent 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

Essential Functions:

  • Maintains a thorough knowledge of the property, types of accommodations, rental operations, package plans, and facilities.
  • Takes reservations ensuring high levels of guest service and satisfaction.
  • Check guests in and out, including preparation of guest bills and authorizing payments.
  • Assist in Group Sales with group booking, coordination, guest services, and billing.
  • Responsible for cash handling including rental services, retail and reservations reporting.
  • Dealing efficiently with day to day billing and guest service queries.
  • Knowledge of general information concerning rates, rules and regulations, hours of operation, and any special events or activities.
  • Manage reservation database.
  • Displays a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  • Knows all safety rules and understands emergency procedures and how to act upon them. Understands accident prevention policies.
  • Ensure prompt and courteous service to all guests. Resolves guest disputes in a diplomatic consistent manner as developed by management.
  • In coordination with General Manager, is responsible for social media posting including but not limited to Facebook, Instagram, Pinterest, Twitter, etc.
  • Maintains proper controls for safeguarding assets, including but not limited to the rentals, retail inventory, equipment and supplies.
  • Maintains a professional relationship with all agencies, contractors, vendors, and customers.
  • Communicates efficiently and timely with management.
  • Adheres to the Company dress Code while on duty
  • At times may be required to assist other co-workers to complete tasks that may not be included within this document
  • Assist in training new Guest Services staff as necessary.
  • Exceed the guests’ expectations whenever possible.
 
Position Requirements

Qualifications:

  • Must be at least 18 years of age
  • Possess basic mathematical aptitude
  • Ability to multitask
  • Friendly and courteous
  • Genuine concern for guest’s experience
  • Able to work in varying weather conditions
  • Must be available to work weekends, nights and holidays
  • Be a willing member of the Basecamp Hospitality team

PERSONAL PROTECTIVE EQUIPMENT:

The Guest Services Agent will responsively use various office tools and equipment on a daily basis. The Guest Services Agent will be knowledgeable in the safety practices and standards set by the company, relative to the work environment he/she operates in.

Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Status  
Compensation DOE minimum $15/hour, room and board included for full time agent  
Position Guest Services Agent  
Location Clair Tappaan Lodge  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently accepting applications.

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