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Title

2020 Ticket Office Assistant - Seasonal 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Job Description

This position is responsible for various game day ticket office activities, including supervising our game day ticket sellers and assisting guests with troubleshooting ticket issues while also assisting ticket office personnel with various responsibilities such as processing single, group and package ticket orders.

Responsibilities

  • Support union ticket sellers at the window, which requires: answering questions, reconciling cash drawers, troubleshooting problems and ensuring work is done correctly.
  • Ensure that the Window Ticket Seller banks are accurate and balanced.
  • Receive and process payment transactions and ensure the accuracy of daily payment report.
  • Assist the Account Executives with customer service, will call requests, sending tickets, processing of urgent orders and resolving of pressing issues.
  • Process package, group and single orders, which includes: data entry, shipping tickets and troubleshooting.
  • Assisting Ticket Office personnel with season payments and flex plan orders.
  • All other duties as assigned by the Manager, Ticket Operations and Manager, Ticket Services.
  • Responding to emails, calling customers, participating in meetings, etc.
 
Position Requirements

Required:

  • High School Graduate
  • Proficiency in Microsoft Office Applications
  • Customer relations experience

Desired:

  • Associates Degree in Business Administration
  • 1 Year Ticket Office experience
 
Location Pittsburgh, PA  
Full-Time/Part-Time Part-Time  
Shift Various Shifts  

This position is currently not accepting applications.

To search for an open position, please go to http://PittsburghPirates.appone.com



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