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Title

Service Manager 

Description

PURPOSE

To manage the maintenance operations of assigned terminal for the purpose of maximizing vehicle uptime, controlling costs, improving shop efficiency, and workforce retention

PRINCIPAL ACCOUNTABILITIES

  • Achieve preventative maintenance goals
  • Implement and maintain maintenance processes as per company policy
  • Improve vehicle uptime through efficient repair practices
  • Achieve 95% PM currency or better
  • Conduct frequent shop audits, inspecting safety, cleanliness, and ensure work flow remains steady
  • Effectively manage assigned shop operation in accordance with financial goals
  • Monitor warranty filings and collections for assigned shop location
  • Develop management and technical skills of maintenance personnel in assigned shop location
  • Promote safe work environment and repair practices in assigned shop location
  • Monitor parts and tire inventory for proper levels and usage
  • Reduce workforce turnover by improving employee relations
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Able to promote a culture of trust and safety.
 
Position Requirements QUALIFICATIONS AND EDUCATION REQUIREMENTS
• High School diploma or equivalent
• Minimum of three years of experience managing a maintenance facility
• Ability for occasional travel

PREFERRED SKILLS
• Knowledge of DOT standards of repairs and maintenance
• Knowledge of OSHA regulations regarding terminal facility
• Good written and verbal communication skills
• Effective team building abilities

SUPERVISES OTHERS
• This position supervise others and responsible for being results oriented, collaborative, delegate effectively and strive for harmony, ensuring team effectiveness.

WORKING CONDITIONS
This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:
• to sit, stand, stoop, kneel and occasionally move up to 20 pounds,
• manual dexterity to operate a computer keyboard on a daily basis,
• stamina to sit for extended periods of time, lift or carry printed materials, and
• possess vision sufficient to read a monitor, printed text and hand written documents,
• be able to communicate clearly in person and over the telephone.
 
Full-Time/Part-Time Full-Time  
Reports To Regional Maintenance Manager  
Open Date 1/13/2020  
Location Laredo Terminal  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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