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Title

TDT Open Items Tax Processor I 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. LERETA is an industry leader with an enormous focus on technology, innovation, and commitment to service excellence.  
Open Date 2/11/2020  
Position TDT Open Items Tax Processor I  
Full-Time/Part-Time -unspecified-  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Covina  
Req Number TAX-20-00012  
Description

The TDT Open Items Tax Processor I prioritizes and coordinates the gathering and accurate reporting of time-sensitive real estate tax information within multi-state geographic regions. The role ensures accurate data is maintained on LERETA's Agency Profile and Reporting Calendar systems and identifies tax bill discrepancies or requirements that could endanger the timely reporting of current or prior year tax information. The position is responsible for proper processing of property tax information for escrowed or non-escrowed and ensures our LERETA LLC and Business Partners receive tax information timely, accurately, and in a qualitative manner.

Tax Processing and Procurement

  • Analyzes customer's tax status requests, by utilizing LERETA's mainframe agency header and calendar profiles
  • Develops tax amount data procurement methods consisting of customer service via telephone, e-mail, and fax communication to taxing agency jurisdictions with professionalism
  • Interprets tax amount data and statuses per property taxes received from taxing agency jurisdictions and effectively reports tax status to mortgage lenders and LERETA internal and external customers
  • Formulates production/statistical reports to mortgage lenders and direct supervisors
  • Utilizes the company's financial objectives by specializing in analyzing and administrating payment to tax agencies in which fees are charged to retrieve property tax information for escrow and non-escrow service
  • Utilizes the company's mainframe check request processing queues to submit check requirements for disbursement of fees. Specializes in retrieval of escrow and non-escrow property tax information of parcels in automated and manual jurisdictions in excluded areas in which taxing authorities do to assist third parties
  • Specializes in retrieval of water and sewer, and utility property tax information
  • Disseminates property tax bills to Payment Bill Vault to adhere to tax agency payment requirements
  • Audits and analyzes probable discrepancies for parcels that do not match the mortgage lenders legal description and the agency tax assessor or tax bill
  • Verifies the imaging and indexing process of lender documents for accurate uploading to ApplicationXtender Web Access.net
  • Effectively monitors, reports, and communicates status of work assignments and statistics to Team Lead/Supervisor while identifying any opportunity to increase efficiency processing open items from mortgage lenders
  • Enforces and adheres to company's policy to maintain confidentiality and security requirements of customer information

Customer Service

  • Ensures timely response of inquiries from mortgage lenders, homeowners, and taxing agency jurisdictions by utilizing effective verbal and written communication in a prompt, professional, and accurate manner
  • Advises lenders of state guidelines in which a signed authorization is required by the agency jurisdiction from the homeowner to retrieve property tax amount data
  • Communicates tax status information to LERETA'S internal and external customers including procurement of legal description of properties
  • Establishes rapport and shapes trusting relationships with both internal and external customers and vendors
  • Facilitates communication to mortgage lender and Contract Maintenance team to ensure non-escrow loans are converted to escrow loans as pertinent to customer loan portfolio

Quality Control

  • Performs quality assurance (QA) in work queues, Microsoft Excel, Word, Outlook and other applicable formats
  • Performs audits property tax amount information by demonstrating the ability to perform quality assurance and quality control by editing or validating for data accuracy
  • Applies and supports the implementation of new or modified policy and procedures as instructed to ensure Tax Disbursement Team and company quality standards are met
  • Exemplifies high accuracy in property tax data retrieval and processing which leads to quality control exemption
  • Audits and analyzes mortgage lender tax lines for status updates and modifies as pertinent

This position will perform other duties as assigned based on the needs of the department.

 
Position Requirements
  • Computer Skills: Intermediate level in Microsoft Excel, Word, and Outlook 2010 or greater knowledge a plus. FTP, Windows and Internet Explorer; navigation and searching skills, and file management knowledge is required
  • Data Entry Numeric capabilities –9,000 KPH or above w/ 98% accuracy or higher and Typing 45WPM
  • High School Diploma or equivalent
  • Data Entry experience

Preferred Education and Experience:

  • Experience in AS400
  • Customer service experience
  • Real Estate or Mortgage lender experience
  • Experience in MSP, Fiserv, and Mortgage SERV
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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