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Title

Network Engineer 

About the Organization Proton Dealership IT provides a fully outsourced IT department tailored specifically to automotive retail. Our dealership specific experience gives us a unique insight that enables us to introduce and manage the most effective IT systems for dealerships.  
Description

Proton Technologies, Inc. is a third-party IT services company that provides IT support and amazing customer service to over 200 auto-dealership clients across the country. We prioritize client relationships and enjoy the personal level of attention we give them. We are not the normal "ticket, ticket, ticket" IT support shop. Proton likes to keep the stress level low, the fun level high, and the quality of life excellent for our team. IT Support is a commodity, AMAZING service is not! 

Currently, Proton has an immediate opening for a Full-Time Network Engineer to join our Headquarters in Raleigh, NC. Under the direction of the IT Operations Manager, the Network Engineer is responsible for assisting our Service Desk Technicians with higher-level tickets (Level 2 – 3 escalations) with a focus on networks and servers. Through both virtual and in-person communication with employees and clients needing ticketing assistance, the Network Engineer must have troubleshooting experience and a passion for technical problem-solving. 

 
Position Requirements

Primary Responsibilities of the Network Engineer:

  • Assist in solving and closing higher-level tickets in between the Service Desk and Engineering levels.
  • Interface with vendors to start, complete, and troubleshoot projects.
  • Properly delegate Service Desk questions based on best practice resolutions/ticket efficiency. 
  • Design, implement, and manage wireless and LAN networks.
  • Be available to assist with questions posted in “Tech Talk”, an internal communication channel in Slack.
  • Assist with any other special projects needed to deliver a higher level of service to our clients.

Essential Qualifications: 

  • Must have at least 4-7 years of IT experience in a managed services environment or similar setting.
  • Associates or Bachelors Degree in Computer Science or related field is preferred.
  • Seasoned with Ticketing Systems, Local Exchange, and Email/Server Migrations.
  • Knowledge and experience with Windows Active Directory domains.
  • Direct Experience with Microsoft 365 and GSuite.
  • Expertise with troubleshooting network connectivity, SD/WAN troubleshooting, PCI Compliance, VPN Connections, and Site to Site VPN setup/troubleshooting.
  • Expertise with printer troubleshooting (network and local) and scanner troubleshooting (network and local).
  • Familiarity with Microsoft Servers lineup of products Windows Server 2003, 2008, 2012 and Microsoft Exchange Server 2007, 2010, 2013.
  • Server issues including but not limited to : Hosted and Cloud Exchange platforms, Server Data migrations (hosted Exchange to Microsoft 365, Spam Filters, Configuration with DNS Registrar, Server Upgrades, Disaster recovery Implementation and recovery, O365 Administration and support, VMware Setup/Administration and support, Hyper-V Setup/Administration and support, Internal Infrastructure setup and maintenance, Local and Cloud Backup troubleshooting.

Non-Technical Competencies: 

  • Exemplary customer service and interpersonal skills (must be able to professionally communicate in a technical and non-technical manner to clients).
  • Demonstrates accuracy and thoroughness towards all projects.                               
  • Reacts well under pressure.
  • Attention to detail, creating a high degree of quality over quantity.
  • Ability to perform multiple technical tasks at one time (take multiple calls, send emails, perform remote sessions with clients, etc.) and work well under pressure. 
  • Ability to work effectively in a team environment.
  • Ability to independently organize and prioritize work assignments, with great attention to detail.

 

Sounds like a good fit? Apply today! 

 
Full-Time/Part-Time Full-Time  
Location Raleigh, NC  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Compensation:  
Number of Openings 1  
Open Date 6/9/2020  

This position is currently not accepting applications.

To search for an open position, please go to http://ProtonTechnologiesInc.appone.com



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