Share Email Opening Title Systems Specialist - User Support  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description SUMMARY: Under basic supervision, provides first-responder technical support functions for Teton County or a major County department; supports Information Technology (IT) network systems, technical support, daily operations, and maintenance; troubleshoots and resolves problems, and maintains computer systems, applications, workstations, peripherals, and voice technologies. Research technology solutions templates. PRIMARY DUTIES AND RESPONSIBILITIES: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Responds to client inquiries and requests for service; interviews user to collect information about technology problems and technical issues, and leads user through diagnostic procedures to determine source of error; defines problems, researches and isolates error sources, and implements technical solutions to resolve user problems within scope of authority and training; duties may vary according to job assignment and work skills. Provides technical support, training, and assistance to employees; explains IT issues, and deploys solutions according to County standards, guidelines, and procedures; repairs and replaces hardware and updates software; follows up with users to assure the optimal functionality of the users’ systems. Refers complex problems which are beyond the skills of the Systems Specialist to senior technical staff, and tracks the problem until it has been resolved. Assists with maintenance of network systems, hardware, peripherals, and applications; provides technical support, and resolves network and customer problems; researches new technology, proposes solutions and implements. Identifies problems, troubleshoots operational issues and updates network systems. Monitors and enforces security protocols. Maintains equipment, computers, and software; troubleshoots malfunctions and corrects them according to standards procedures; inspects and repairs work stations. Documents work completed; maintains work log of service requests, equipment malfunctions, errors and failures; identifies and reports trends and technical problems which need to be addressed by improved methodologies, procedures, and policies. Maintains project files, documents, and records; maintains inventory records on hardware, software, and IT resources; prepares reports on program activities and performance. Research technology projects and implement solutions, as requested. Supports the relationship between the Teton County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.   Position Requirements MINIMUM QUALIFICATIONS: Education and Experience: Associate’s Degree in Information Technology or related field; AND three years’ technical support and computer system administration experience; OR equivalent combination of education, training, and experience. Required Licenses and Certifications: Must possess a valid Wyoming/Idaho Driver’s License and maintain an acceptable driving record. Microsoft (MCITP/MCSE/MCSA), Cisco (CCNA/CCNP/CCSP), and/or other professional IT certifications are desirable. Additional technical skills training and certifications may be required for some incumbents. Required Knowledge of: County policies and procedures including security protocols. Networked computer system environments and peripheral device capabilities. Hardware, software, voice systems, and peripheral equipment troubleshooting techniques. Technical support principles, processes, and standards. Workstation applications, operating systems, and special software applications used in Teton County. Administration and maintenance principles of network operating domains, and relational databases. Safety rules and regulations, occupational hazards, and safety precautions in IT work sites. Required Skills in: Diagnosing and resolving technical problems in a network environment. Assessing customer support needs, and implementing effective solutions. Solving technical problems involving integrated operating systems and hardware platforms. Using tools, equipment, and procedures for installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment. Providing technical support and training to County departments and personnel. Working independently in a technical environment with interlinked and changing priorities. Establishing and maintaining effective working relationships with other staff. Communicating effectively verbally and in writing. Physical Demands/Work Environment: Work is performed in a standard office and around County facilities; full manual dexterity and visual acuity are required to work in confined spaces and use precision tools and equipment; requires vision capacity to perform fine calibrations and differentiate between colored wires.   Full-Time/Part-Time Full-Time   Shift Days   Hiring Range   Application Deadline   For more info - Follow link to brochure   Close Date 2/27/2020   This position is currently not accepting applications. 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