ESSENTIAL DUTIES AND RESPONSIBILITES include the following:
„h Responsible for defining the strategic direction and implementing strategies to continually improve Grand Casino hotel operations market position.
„h Creates, develops and implements an effective strategy of organization for the hotel, coordinating with all levels of Hotel Management, General Manager, Sister Property and Corporate Commission to determine objectives for future growth and expansion.
„h Generates, through proper supervision of assigned departments, projected revenue levels and consistent Guest satisfaction.
„h Responsible for the research, development, evaluation, and implementation of new products, services, technology and processes to ensure the property’s competitive gaming position in anticipation of changing guest needs and expectations within the hospitality/ gaming environment.
„h Establishes operational unity among all departments of the Hotel, as well as standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, and type of patronage to be solicited.
„h Design, execute and create overall retail management strategies to increase sales and profitability margins in accordance with company policies, budgets and procedures.
„h Responsible for the standardization and maintenance of department service standards and training programs and assists with the training and development of gaming personnel directed at developing or enhancing associates.
„h Oversees the retail venues and company Uniform Room to meet the retail and uniform needs and desires of Grand Casino Guests and Associates.
„h Oversees Resort and Spa Operations (if applicable) to meet the needs and desires of Grand Casino Guests.
„h Allocates funds, authorizes expenditures, and assists in planning budgets for all departments within the Hotel.
„h Reviews various reports, identifying potential misinformation and/or conflicts, and reporting same to the appropriate individual(s).
„h Guides and supports department heads in operational and financial issues.
„h Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed.
„h Maintains a working knowledge of marketing principles and market segments, in order to assist the appropriate marketing functions in establishing selling strategies to meet the marketing needs of the Hotel.
„h Establishes and maintains an appropriate level of community involvement.
„h Remains current of business trends and activities in the local market.
„h Facilitates the flow of information throughout the property, by organizing and presiding over regularly scheduled meetings with the Hotel Management Team.
„h Acts as a role model and a coach while developing associates by using a consistent, approachable, demeanor, clear expectations, and recognition when superior performance is attained.
„h Provide mentorship to Mille Lacs Band members in support of succession planning or further career development efforts.
„h Held accountable, to the highest degree, for the accuracy and thoroughness of Hotel records and reports.
„h Communicates and coordinates with all Departments on Hotel-related matters.
„h Prepares financial forecasts, monitors Hotel budget, to ensure effective cost-control.
„h Acts as a Representative of the Hotel, in a public relations capacity, at all times, particularly on weekends or during special functions.
SUPERVISORY REQUIREMENTS OF THE POSITION:
„h Manages staff members as defined by the organizational structure. Provide guidance and leadership for the department. Hire, train, and develop associates. Coach, counsel and separate Associates, as needed.
„h Supervises various Hotel managers as assigned by General Manager.