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Title

Customer Service Representative (CSC) 

About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics.



We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision.


 
Astronics Subsidiary Astronics CSC  
Location Waukegan, IL  
Description

Responsibilities:

• Acts as primary point of contact for customers and serves as a resource for information and problem solving for assigned customers.
• Manage daily customer account activities; order entry, planning, scheduling and shipping through ERP system.
• Work closely with individuals across the organization to ensure customer satisfaction, QC planning, shipping, finance.
• Address inquiries and concerns in a timely manner.
• Deliver a high level of customer service, demonstrating sensitivity to the needs and concerns of our internal and external customers.
• Ensure data tracking and results are documented to support metrics and KPI's.
• Other duties and responsibilities as assigned by supervisor.
• Working knowledge of ISO/9001/14000/13485 and AS9100 processes.

 
Position Requirements

Requirements:

  • High school diploma required or equivalent.
  • Five or more years of customer service experience.
  • Must have knowledge of computer applications (Microsoft Excel, Microsoft Word, Outlook, Internet Explorer, Windows, etc.).
  • Proficiency with ERP/MRP order systems and portals.
  • Knowledge of ISO/9001/14000/13485 and AS9100 processes.

Preferred:

  • Experience working in a manufacturing industry.
  • Experience with CRM or ERP systems.
  • Account Management.

An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment.

 
Full-Time/Part-Time Full-Time  
Travel Requirements  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.  

This position is currently not accepting applications.

To search for an open position, please go to http://Astronics.appone.com



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