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Frontline Assistant - Business Services (position closes on January 15, 2020 at 9:00pm) 

About the Organization Associated Students, Inc. (ASI) provides Cal Poly students with opportunities to experience life outside of the classroom through the wide variety of programs and services offered at the Cal Poly Recreation Center, Julian A. McPhee University Union, Orfalea Family and ASI Children's Center, and Cal Poly Sports Complex. Cal Poly students and full-time staff members have the opportunity to work on campus to create quality programs and services for all students. Whether you are looking for a position that supports your academic/professional goals, need to support yourself while at Cal Poly, or are looking to develop your leadership skills, ASI offers a unique and fun work experience for all of our employees. Apply to join our team today!
EOE Statement The Associated Students, Inc. is an Equal Opportunity Employer.

Position Frontline Assistant - Business Services  
Open Date 1/6/2020  
Close Date 1/16/2020  

Frontline Services Assistant – ASI Business Office

Definition and Purpose

The Frontline Services Assistant in the ASI Business Office assists in the management of the reception area and performing customer service functions. The Frontline Services Assistant handles a high volume of diverse requests and is expected to be a resource to all customers. The emphasis of this position is providing outstanding customer service in ASI’s corporate office.

ASI is committed to supporting the aspirations of the University Learning Objectives. Our employees are expected to make reasoned decisions based on ethics, respect for diversity, and an awareness of issues of sustainability. Additionally they will work productively as individuals and in groups while communicating effectively.

Educational Requirements and Qualifying Experience

  • Must be a currently enrolled student at Cal Poly with a minimum of 6 units. All ASI student staff must have a minimum cumulative GPA of 2.0 at Cal Poly. Graduate students must carry 4 units/3.0 cumulative GPA at Cal Poly.
  • Ability to be highly organized and have good planning skills
  • Excellent oral and written communication skills
  • Previous general office or clerical experience preferred
  • Reliable, self-motivated and works well with minimum supervision
  • Ability to perform multiple tasks simultaneously
  • Awareness of safety concerns and risk management
  • Experience working with high volume, fast-paced environment
  • Previous customer service experience preferred
  • Knowledge of Microsoft Office with experience in Word and Excel.
  • Awareness of and appreciation for individual uniqueness and diversity
  • Experience in cash handling and basic accounting functions preferred
  • Ability to make routine decisions based on specific criteria/guidelines
  • Ability to be flexible and adapt to change
  • Ability to have a high level of attention to detail
  • Ability to work cooperatively with others or independently, as the situation requires
  • Ability to work with diverse populations and those with special limitations or needs

Supervisory Responsibilities

  • None

Essential Duties and Responsibilities

  • Maintain a welcoming environment for ASI’s corporate office
  • Greet visitors and coordinate appointment logistics
  • Answer phones and greet customers while providing outstanding customer service
  • Manage calendar reservations for two conference rooms
  • Manage reservations for two ASI vehicles and issue keys
  • Order office supplies for two offices
  • Input data from payment request forms
  • Distribute reimbursement checks and payroll checks
  • Schedule appointments with volunteer attorney
  • Distribute mail
  • Process cash, check and credit card payments in Point of Sale
  • Handle confidential information according to ASI policies and procedures
  • Keep accurate records and ensure accurate data entry
  • Provide positive public relations, program promotion and policy education to staff and customers
  • Adhere to ASI departmental policies and procedures
  • Provide general office assistance
  • Prepare documents using Microsoft Word and Excel
  • Attend all mandatory meetings and trainings
  • Keep work areas neat and organized
  • Assist with special projects
  • Maintain familiarity with safety and evacuation plan for work area
  • Other duties as assigned
  • Review daily Communications Log

Other Duties and Responsibilities

  • The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in ASI policy as a condition of their employment.

Period of Employment

Employment with this organization is of an "at will" nature, which means that the employee may resign at any time and ASI may discharge the employee at any time with or without cause.

Compensation and Hours

Pay Rate: $13.00 per hour; maximum 20 hours per week.

The Associated Students, Inc. is an Equal Opportunity Employer.

Date revised: 1/1/2020

Number of Openings 1  
Location Business Services  
Full-Time/Part-Time Part-Time  
Exempt/Non-Exempt Non-Exempt  
Position Requirements

This position may require sitting, standing, walking,reaching overhead, repetitive use of hands/arms, and eye/hand coordination.

Environmental factors include working inside,dry, change of temperature, working with others, working around others and working alone.

Req Number STU-20-00001  
Shift Details None Specified 

Requires 1-2 hours per day None Specified 

Requires 3-4 hours per day None Specified 

Requires 5-6 hours per day None Specified 

Requires 7+ hours per day None Specified 

This position is currently not accepting applications.

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