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Title

Service Administrator 

Req Number CUS-20-00002  
Position Service Administrator  
About the Organization Sensing is rapidly becoming the premier technology moving the world forward. Today's innovative products increasingly rely on sensors for advanced functionality. Dytran is a leading manufacturer of high quality, highly engineered sensors for vibration, force, and pressure. Dytran sensors enable our customers to design and validate the incredible products of the future - a great reason to come to work every day.

Located in Chatsworth, California, we are an AS9100 / ISO-17025 certified company serving both aerospace and commercial customers. Our sensing products are found in test labs, flying on aircraft and on space vehicles providing the data that enables technology pioneers to deliver the advanced products of tomorrow.

This immediate opening is an exciting and challenging opportunity to work with a company that has a stellar reputation for highly engineered products in a diverse and international market.

 
Description

BRIEF DESCRIPTION

Under the direction of the Service Supervisor the Service Administrator is responsible for ensuring Customer Service responsiveness for all Service related orders and maintaining our Turn-Around Time frame & Reliability.

PRIMARY RESPONSIBILITIES

  • Provides an exceptional level of customer service in line with Dytran's core values.
  • Routes customer return merchandise authorization (RMA) issues to Engineering and or Sales for technical support as needed.
  • Ensures customers are kept up to date with their Job repair status at appropriate intervals.
  • Maintains customer complaint log.
  • Documents and issues the correct Traveler for models received daily, assuring the correct type of Service needed is identified.
  • Expedites daily RMA Shipping Agenda.
  • Ensures that quality inspection is completed in a timely manner.
  • Processes scrapped units.
  • Ensures the RMA's are taken to shipping throughout the day.
  • Processes re-grading and or remarking of returned units
  • Assists in maintaining B&K RMA logs.
  • Performs other duties as assigned.

ADDITIONAL RESPONSIBILITIES

  • Communicates with calibration technicians and service coordinators as needed
  • Prints out BOM and attaches to order in need of repair
  • Signs off Stock Requisitions received from Service Tech for parts needing repair to restore unit back to Dytran Manufacturer Spec.
  • Assures we carry out Expedited Service Orders.
  • Ensures work orders and RMA's are closed within system.
 
Position Requirements

KNOWLEDGE AND SKILL REQUIREMENTS

  • Experienced in Administrative or Logistics based roles.
  • Technical background, identifying & resolving problems in an expeditious manner.
  • Excellent communication skills both verbal and written.
  • Customer service focused.
  • Excellent organizational skills and detail oriented.
  • Ability to work effectively within a team.
  • Ability to multi-task priorities and meet deadlines.
  • Proficient in Microsoft applications including Outlook, Excel and Word.

ITAR REQUIREMENTS

  • This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

WORKING CONDITIONS

Working conditions are normal for an office and manufacturing environment.

REWARDS

Competitive Base Salary

401(k)

BENEFITS

Medical Insurance

Dental Insurance

Vision Insurance

Accidental Death

Life Insurance

Flexible Spending Accounts (Medical and Dependent Care)

Educational Reimbursement

PAID TIME OFF

Vacation

Holidays

Sick pay

 
Category Customer Service  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Dytran Instruments, Inc - 21592 Marilla Street,Chatsworth, CA 91311  
EOE Statement
Equal Employment Opportunity

Female / Sexual Orientation / Gender Identity / Minority / Veteran/Disability

Dytran Instruments, Inc. is an Equal Opportunity/Affirmative Action Employer. All decisions regarding recruiting, screening, hiring, training, promotion, transfer, pay, training, benefits and other conditions of employment will be made based on valid job qualifications and business reasons. All such decisions will be made without regard to race, color, religion, religious dress practice, religious grooming practice, creed, sex, national origin, age, disability, marital status, pregnancy, sexual orientation, citizenship, gender identity, veteran status or any other protected class by federal, state, or local law. This includes consideration of qualified applicants with criminal histories consistent with City Of Los Angeles Fair Chance Hiring Ordinance.
 
Number of Openings 1  
Open Date 1/2/2020  

This position is currently accepting applications.

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