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System Support Specialist 

Number of Openings 1  

System Support Specialist

Who We Are?

PFL is a rapidly growing Marketing Technology company and we develop state of the art Sales/Marketing Automation Software with custom integrations in Salesforce, Marketo, and Oracle Eloqua. But behind our product are the people driving it. Ambition, teamwork, transparency, and community - these are the values we live by at PFL. We are looking to add a System Support Specialist to our growing IT team.

Are you a System Support Specialist eager to join a leading Mar-Tech company where you can utilize and expand upon your current skill-set? Good. Do you have at least a couple of years of tier 2 and 3 support, strong familiarity with Windows environments and previous application management experience? Great. This is an opportunity to expand upon those skills, help to lead initiatives on a variety of desktop projects and work with a team of some really great folks.

Who You Are:

If you love to solve problems and add value, please consider what your typical days might look like…

  • You will provide amazing support to our employees
  • Actively take ownership of open IT issues and partner with management on improving systems and services as we scale
  • Maintain an inventory of company assets, systems, and peripherals
  • Respond to helpdesk requests and work to improve the support process
  • Assist with support tasks related to operating systems, software applications, wireless networks, networking, VoIP issues, and printers
  • Provide technical training and guidance to both onsite and remote employees
  • Create, update, and maintain knowledge articles in our knowledge management system

What We Are Looking For:

  • Excellent communication and customer service skills, both written and oral
  • Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
  • Willing to participate in an on-call rotation and provide after-hours support as necessary
  • Servers: Active Directory, File Permissions, Domain, Backups, Antivirus
  • Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, VPN
  • Computers: Computer Replacement, IPCONFIG details, Joint to Domain, Printer Installs, Antivirus
  • User Support: User Profile Migrations, Outlook Setup, Mobile Device Setup (email)
  • Applications and Products: Windows 10, Server 2016 a plus, Office 365, SharePoint
Category Information Technology  
Full-Time/Part-Time Full-Time  
EOE Statement is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

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