Share Email Opening Title Call Center Coordinator  Position Call Center Coordinator   Category Administrative   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Open Date 12/30/2019   Description SUMMARY The purpose of this position is to provide support and help the Call Center as well as field personnel and managers to provide the highest level of customer service and promotes a professional office environment. Teamwork is a must as well as contributing to a positive team spirit. ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties will be assigned as needed. Responsible for taking all incoming service calls for DC, MD and VA and estimate requests and entering into the system. Enters new customers and sends necessary paperwork needed to set up accounts. Responsible for ensuring 3-ring pick up. Assist with taking incoming service calls for VDV & Security. Taking Estimates over the phone, write up estimates from Account Managers as needed. Assist with proposals when needed as directed by Call Center Manager. Assist with entering in the necessary information in the Account Managers daily calendar. Receive, expedite, and return contracts sent in by customers. Pull original proposals for awarded jobs, make necessary copies, confirm with customer that the approved proposals were received, and schedule with the customer. Complete daily manpower for Field Electricians by 2 pm. Works with Field Managers to assign Emergency Calls, dispatch jobs and proposal to qualified Field Electrician. Process Field Time every Monday by 10 am. Ensures safety. Work with other area groups to ensure all Electricians have calls. Maintain quality control to ensure services meet or exceed customer requirements. Works closely with customers to develop a good relationship with clients and Account Managers. Works independently to develop work with existing and new customers. Continuing education to develop strength within the Service Department. Assist Field Technicians and Expedites ordering material for dispatch jobs. Expedites ordering rental equipment for dispatch jobs. Works directly with field technicians and field managers to ensure all administrative needs are taken care of. Key in DWT’s & complete jobs for MD, DC & VA when needed. Reviews and updates Bi-Weekly Open Jobs report to ensure all jobs are closed out or updated in the assigned area. Assist other Coordinators in their roles. Reviews and disperses Answering Service Messages to correct department and follows with on call Electricians in making any Emergency Jobs.   Position Requirements QUALIFICATIONS Individual must be highly organized and effectively manage time to perform essential duties within specific deadlines for the project or task. Prioritize job duties to effectively accomplish goals. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. EDUCATION AND OR EXPERIENCE Coordination and past supervisory experience is helpful. Knowledge of Technical/Electrical terminology is essential to competently communicate with technicians and Clients. Training or equivalent combination of related experience for a period of one year or a combination or experience and or training is required. MATHMETICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, proportions and percentages REASONING ABILITY Must possess the ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or diagrams/drawings. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear and sit for extended periods of time. The employee is frequently required to use hands to type and shuffle papers and move boxes and parts up to 20 pounds occasionally and up to 10 pounds frequently. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://MonaElectric.appone.com

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