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Title

Field Technical Representative  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Position Field Technical Representative  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Description

Dassault Falcon Jet, one of the most sought after brands in business aviation is seeking a Field Technical Representative in our White Plains, NY location.

About the Job

Provide immediate technical assistance (on site/phone/fax,email), perform routine visits/phone contact to ensure customer satisfaction. Detailed involvement with in-country operators is essential. This will involve traveling to the customer or Authorized Service Center.

Responsibilities
• Maintain liaison with customers within assigned geographical territory
• Assist the customer to troubleshoot, analyze and recommend corrective action for aircraft discrepancies, when requested by the operator
• Provide informal on-the-job training to the customers and Authorized Service Centers (ASC)
• Visit and phone all customers within assigned geographical territory
• Be familiar with and utilize the Front Line Empowerment Policy (FEP)
• Suggest product/process improvements that will enhance aircraft operation
• Complete Customer Contact Reports (CCR) to document/report malfunctions, maintenance difficulties, corrective actions, etc.
• Suggest product/process improvements that will enhance aircraft operation, reliability/maintainability and safety
• Encourage the customer and Authorized Service Centers to complete warranty/service reports
• Complete CCR's, market/technical surveys, expense reports and incident reports in a timely manner
• Adhere to the "No Pass On" Policy of Technical Support
• Report any discrepancies in Dassault Aviation/Dassault Falcon Jet supplied manuals and submit recommendations on how they may be changed/improved
• Be familiar with the "Welcome to the Family" presentation
• Be available to provide technical assistance after hours and on weekends

Required Qualifications
• Minimum of 5 years of business jet maintenance experience (preferably on Falcon aircraft)
• Valid FAA Airframe and Powerplant Certificates
• Good communication skills (verbal and written)
• Proficiency with MS Office Suite (Word, Excel, Outlook, databases)
• Two (2) years of college education (or equivalent)
• Flexibility of personal schedules
• Demonstrated strong customer service orientation
• Automobile driver's license
• Ability to operate independently and as part of a team from remote locations
• Ability to travel domestically and internationally, if necessary
• Pilots license, FAA Inspection Authorization, Avionics experience, Teaching/Instructor experience and a current passport are all desired qualifications

 
Position Requirements  
Location White Plains  
Category NJ - Technical Support  

This position is currently accepting applications.

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