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Operations Manager 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  


The Operations Manager provides supplemental support for the General Manager, assisting with all site tasks and general oversight of operation and staff.



  • Provides supplemental support for General Manager, assisting with all site tasks as needed
  • Coordinates special projects as assigned by General Manager, including but not limited to oversight of any construction and/or major maintenance projects such as securing bids, negotiating with contractors, establishing and maintaining timelines
  • Establishes and maintains rapport with vendors
  • Participates in the budget process and ensures expense guidelines are followed
  • Assists Office Manager with payroll and HR as needed
  • Acting Manager when General Manager is not on site
  • Coordinates property schedule, as pertains to staffing and event sets

Personnel Management

  • Assists with recruitment, interviewing, hiring, training, coaching, and evaluation of staff
  • Participates in oversight of all departments, with increased focus on Housekeeping and Maintenance teams
  • Willing and able to assist in all departments such as facilities, food & beverage, and reservations

Guest Relations

  • Demonstrates high ability for guest engagement, leading staff by example
  • Maintains the highest level of guest satisfaction in all aspects of the operation
  • Empowers staff to exceed guest expectations whenever possible
  • Ensures every employee is polite, helpful, and courteous to guests

Training and Safety

  • Works in a safe manner at all times. Knows and follows the work safety rules of the Company
  • Ensures that all supervisors receive training so they may support compliance from their teams
Position Requirements


  • Minimum high school education plus two+ years of college or equivalent experience
  • 5+ years in hospitality/recreational related position and a minimum of 3 years of experience in managerial or supervisory work
  • Hands-on experience in facilities maintenance preferred
  • Strong decision making and customer service skills
  • Excellent communication skills and the ability to give direction and problem-solve
  • Ability to use a computer, including Microsoft Office Suite. Experience with property management systems and point of sale preferred.
  • Understanding of budgets and general business accounting practices
  • Ability to maintain and protect the confidentiality of all data/information related to specific job assignments and Basecamp Hospitality in general
  • Must possess a valid Driver’s License with a clean 3-year history and no DUI convictions within the past 10 years
  • Reliable transportation
  • Willing and able to work a varied schedule, including weekends, evenings, and holidays
  • Able to work indoors and outdoors in varying weather conditions
  • Be a willing member of the Basecamp Hospitality team, performing all duties and functions as assigned and to the best of his/her ability


The Operations Manager will use various tools and equipment on a daily basis. Footwear required shall be a work boot or a high-quality athletic shoe providing ankle support. No open toe sandals or flip flops will be allowed on the job. The Operations Manager will be knowledgeable in the safety practices and standards set by the Company, relative to the work environment he/she operates in. He/she will also make it a duty to ensure that all staff is working with those same safety practices and standards.


Physical requirements: O-Occasional (1-33%), F-Frequent (35-66%), C-Continuous (67-100%)

1) Standing-F 6) Pushing-O 11) Kneeling-O 16) Hearing-C

2) Walking-F 7) Pulling-O 12) Crouching-O 17) Seeing-C

3) Sitting-F 8) Climbing-O 13) Reaching-O 18) Depth Percep-F

4) Lifting– O to F 50# max 9) Balancing-O 14) Handling-F 19) Color Vision-O

5) Carrying- O to F 50# max 10) Stooping-O 15) Speaking-F


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Full-Time/Part-Time Full-Time  
Status Regular, Full-Time, Exempt  
Compensation Salary, $48k-$52k per year, depending on experience  
Position Silver Falls Lodge & Conference  
Location Silver Falls Recreation Company  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently not accepting applications.

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