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Title

Customer Logistics Manager 

Description

PURPOSE.

This position is responsible for managing and providing services to the customer in the areas of compliance, system(s) integrity, service reporting, and various other responsibilities.

PRINCIPAL ACCOUNTABILITIES.

  • Performs complex and technical duties requiring knowledge of USA computer applications such as TMW and People Net.
  • Works independently, using sound judgment in making decisions and maintaining confidentiality at all times.
  • Completes various standard reports and ad hoc reports accurately and on time.
  • Schedule and/or reschedule delivery times for loads.
  • Provide detailed directions and instructions to drivers.
  • Maximize equipment and driver utilization.
  • Implement and manage Hours of Service audit process that drives accountability to ensure compliance with USA requirements as well as applicable federal, state and local regulations.
  • Review and correct customer accounts receivable issues and comply with USA's receivables goal.
  • Facilitate safety meetings with drivers.
  • Daily contact with the customer and the customer's transportation departments via phone call and in person to discuss feedback and future operations planning.
  • Assist in driver career path progression activities, as needed.
 
Position Requirements

Qualifications and Education Requirements.

  • Bachelor’s degree or combination education and experience.
  • Transportation industry experience preferred
  • Knowledge of Federal Motor Carrier Safety Regulations (FMCSR), Hours of Service, and Compliance, Safety, Accountability (CSA).
  • Working Knowledge of transportation management software and on board technology.

Preferred Skills

  • Ability to develop team members through effective coaching skills.
  • Ability to create and sustain relationships both internally with fellow team members and externally with customer contacts.
  • Ability to deliver exceptional service through positive engagement and patience.
  • Ability to work in a team environment to continuously improve results.
  • Able to promote a culture of trust and safety.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time.
  • Frequently operate a computer for extended periods of time and regularly operate other office productivity machines.
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects.
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions.
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions.
  • Travel domestically as necessary.
 
Full-Time/Part-Time Full-Time  
Reports To Logistics Manager  
Open Date 12/20/2019  
Location Staples - Customer Location  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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