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Title

2020 Guest Experience Representative (Seasonal) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Job Summary:

This position is responsible for providing customer service and problem-solving in accordance to Pittsburgh Pirates policies, procedures and programs.

Responsibilities:

  • Provide customer service to all Guests, including; problem-solving, ticket processing, and handling inquiries and requests.
  • Record and enter into a database all pertinent customer information including; new names, addresses, and all other information considered important to the servicing of customer accounts.
  • Assist in problem solving and address Guest complaints not resolved by game day Guest Relations, consistent with the Club's policies and procedures.
  • Handle a variety of ticket orders, such as; promotional orders, ticket exchanges, season ticket add on orders, and various ticket plans and deals.
  • Game day duties including answering incoming Guest inquiries.
  • All other duties as assigned by the Supervisor, Guest Experience.
  • Assist with organizational mailings, as needed.
 
Position Requirements
  • Associates degree with a minimum of one year of Customer Service experience or High School Diploma or equivalent with a minimum of five years of customer service experience.
  • Proficiency in Microsoft Office Applications including data entry (Word, Excel, Outlook).
  • Prior experience at a call center or similar customer-service operation.
  • Experience with ticket sales technologies and/or CRM systems.
 
Location Pittsburgh, PA  
Full-Time/Part-Time Seasonal  
Shift Various Shifts  

This position is currently accepting applications.

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