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Title

Hotel Front Desk Supervisor 

Category Hotel and Retail  
Description

SUMMARY:

Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates.
  • Communicates to Hotel Management any problems.
  • Documents performance information on associates.
  • Compiles and presents annual evaluations to Hotel associates.
  • Handles all guest requests, concerns, or problems.
  • Ensures all reservations have form of payment, and responsible for accounts without payment.
  • Maintains adequate staffing levels in the Front Desk and Bell Desk areas.
  • Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
  • Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests.
  • Responsible for inventory front desk essential supplies.
  • All other duties as assigned.

QUALIFICATION REQUIREMENTS:

EDUCATION and/or EXPERIENCE:

Six months experience in a Hotel required.

Six months progressive supervisory experience required,

Or six (6) months Hotel rooms controller experience required.

Or successful completion of a related company approved development placement program.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift Rotating  
Position Hotel Guest Service Supervisor  
Division Grand Casino Mille Lacs  
Close Date  

This position is currently not accepting applications.

To search for an open position, please go to http://MilleLacsCorporateVentures.appone.com



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