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Hotel Guest Service Supervisor 

Category Hotel and Retail  


Responsible for the successful overall supervision of all activities related to all Hotel Departments, ensuring smooth and efficient operation, maximum occupancy, and optimum guest service and satisfaction


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Guides and supports Front desk, Bell person, Reservation, PBX, and House person Associates.
  • Communicates to Hotel Management any problems.
  • Documents performance information on associates.
  • Compiles and presents annual evaluations to Hotel associates.
  • Handles all guest requests, concerns, or problems.
  • Ensures all reservations have form of payment, and responsible for accounts without payment.
  • Maintains adequate staffing levels in the Front Desk and Bell Desk areas.
  • Performs the duties of Guest Service Representative, Bell Person, and PBX Operator when staffing levels demand.
  • Works the Front Desk during peak hours of check-in and check-out to decrease the check in and check-out time for our guests.
  • Responsible for inventory front desk essential supplies.
  • All other duties as assigned.



Six months experience in a Hotel required.

Six months progressive supervisory experience required,

Or six (6) months Hotel rooms controller experience required.

Or successful completion of a related company approved development placement program.

Position Requirements


Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Hotel Guest Service Supervisor  
Division Grand Casino Hinckley  
Close Date 2/5/2020  

This position is currently not accepting applications.

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