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Title

Scheduling Coordinator 

Category Operations  
Description

Schedule and confirm calendar assignments for depositions, mediations, arbitrations and trials. Assist clients in person, via e-mail, and over the phone. Provide assistance to other departments when needed.

Job Duties:

  • Enter settings in the calendar system, send confirmations and assign resources for coverage.
  • Secure locations for clients to host depositions.
  • Confirm calendar details with clients and resources.
  • Coordinate with our nation network of offices to ensure flawless execution.
  • Process transcript requests.
  • Schedules appointments and enters appointment date and time into computerized scheduler or appointment book.
  • Responsible for confirmations and verification of calendar on a daily basis. Resource for coordination of calendar updates, new settings, continuations, or cancellations.
  • Assists case managers with coordinating production workflow including but not limited to procuring venues, exhibit handling, and various other client needs.
  • Distribute daily calendar to Assigner or Operations Manager.
  • Telephones or writes clients to confirm appointments.
  • Greets and directs clients, salespeople, reporters, and visitors.
  • Places job orders for court reporters for offsite services and transcript orders.
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or schedules depositions and other related services.
  • In some locations, may be responsible for final confirmation and assignment of reporters and videographer for assignment.

Requirements:

  • Be a courteous and energetic team member.
  • Experience and proficiency operating in ReporterBase 8 (RB) preferred.
  • Administrative or customer service experience preferred.
  • A commitment to excellent customer service.
  • Excellent written and verbal communication skills.
  • Must be able to work well in a fast-paced, deadline-driven office environment.
  • Knowledge of MS Office (i.e. Word, Outlook, Access, Excel) required.
  • Ability to be highly effective working independently.
  • Ability to coordinate with all members of the team, including members of other departments.
  • Must be able to manage multiple projects simultaneously and continuously reprioritize as necessary.
  • Hard working, well-organized and detail-oriented.
  • Must be able to handle high volumes of email and phone traffic.
  • High school diploma or equivalent required.
 
Position Requirements  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Req Number OPE-19-00182  
Location Miami, FL  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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