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Title

Account Manager  

Description

If you are seeking the opportunity to be part of a dynamic, innovative team made up of people who are passionate about their mission - come to SinfoníaRx and help us make a difference in our community!

SinfoníaRx (a division of Tabula Rasa Healthcare) is a growing and innovative health care company whose mission is to provide the highest quality healthcare solutions for health plans, patients, and caregivers through Medication Therapy Management (MTM) programs, services, and products.

MTM is a personalized service designed to optimize health outcomes for individual patients. Through the SinfoníaRx program, pharmacy interns, pharmacy technicians, and pharmacists as a team work directly with patients, their providers, and community pharmacists to ensure optimal treatment while reducing the risk of adverse events and drug interactions. The SinfoníaRx program is unique in its ability to identify and triage drug-related problems at a population level on a per patient basis.

SinfoníaRx provides:

  • An environment of excellence and high-quality service;

  • Focus on people, communication, trust, and improvisation;

  • Competitive salaries;

  • Generous benefit plans;

  • Paid leave and holidays;

  • A relaxed work environment.

JOB PURPOSE: An Account Manager is responsible and accountable for managing a base of assigned clients and providing strategic consultation in support of the marketing and client operations of SinfoníaRx Medication Therapy Management (MTM) services. An Account Manager, serving as primary contact is responsible for building and expanding business relationships with SinfoníaRx clients, reinforcing client loyalty and the growth of product utilization and sales. The incumbent must demonstrate a comprehensive understanding and knowledge of MTM operations, as well as SinfoníaRx services and products; identifying and providing recommendations, alternatives, or solutions to identified business and operational needs of the clients while supporting SinfoníaRx business operations and expanded revenue generation.

  • Serves as lead and primary representative of SinfoníaRx for all client matters, interacting with client representatives, stakeholders, and decision-makers. Develops and expands positive relationships for assigned accounts; ensuring that the client’s business needs and service expectations are fully met.
    • Provides pro-active leadership of operational oversight and management of client accounts and service delivery;
    • Acts as client advocate, with responsibility of maximizing client satisfaction, service performance, and profitability of assigned accounts;
      • Develops and maintains a comprehensive understanding of client operations and business needs, as well as service opportunities that SinfoníaRx can fulfill.
    • Ensures the effective and successful management of assigned accounts while creating opportunities for expanded business or services;
      • Anticipating client service needs, coordinates internal resources to ensure all deadlines and service goals meet client needs and expectations in accordance with defined timelines and delivery goals promoting client success.
    • Develops and maintains strategic client plans that meet SinfoníaRx standards.
  • Develops, fosters, and maintains effective business relationships through effective communication skills and inter-personal relationships that support the ability to influence key client stakeholders and decision-makers at all levels, including executive and C-level.
  • Proactively schedules meetings with client representatives and decision-makers maintaining positive business relationships that foster expanded business or service opportunities.
    • Through direct personal interaction and on-site meetings, listens and identifies client needs to gain an effective understanding of unique client operations and how best SinfoníaRx services and/or products can support the business and operational demands of the client.
      • Expected travel to and with each client is anticipated at a minimum of 20-30% per year;
      • Proactively assesses, clarifies, and validates client business needs on an ongoing basis;
      • Develops trusted relationships with client representatives, stakeholders, and client decision-makers;
      • Negotiates client requests and agreements, contract changes, or service requests to maximize service goals and revenue generation;
      • Communicates with clients in an ongoing and proactive manner, communicating service performance and operational progress on client initiatives.
    • Expands sales with existing accounts by introducing new service capabilities or applications through evaluation of current service results and identification of service gaps;
      • Recommends new service or product opportunities to clients, stakeholders, and key decision-makers;
      • Coordinates demonstration of SinfoníaRx products and service capabilities.
    • Closes service or product sales through the development of effective professional relationships and rapport with client representatives, stakeholders, and client decision-makers.
  • Attends industry related conferences and meetings to develop and maintain widespread exposure of SinfoníaRx services and products with the industry and with current and/or potential clients.
  • Leads the identification and resolution of client issues, challenges, or problems; escalating these as required for timely and effective resolutions, while coordinating the involvement and participation of internal resources.
  • Leads the creation and presentation to clients of scheduled reports on account progress, service goals or initiatives, and account performance as defined.
 
Position Requirements

EDUCATION: A minimum of a Bachelor’s degree in a related field from an approved and accredited college or university. Preferred: an advanced degree in business, sales, or related field from an approved and accredited college or university.

EXPERIENCE: A minimum of five (5) years’ progressive experience in sales, or a customer/client service role. Preferred: prior experience working in this role in a healthcare, pharmaceutical, or Medication Therapy Management (MTM) environment.

CERTIFICATES, LICENSES, REGISTRATIONS: None

 
Full-Time/Part-Time Full-Time  
Shift Days  
Position Account Manager  
Post Internal Days 0  
Number of Openings 1  
Location SinfoniaRx - Tucson, AZ  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Cell None Specified 

HoursPerWk None Specified 

supervisorUID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://TabulaRasaHealthcareInc.appone.com



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