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Manager, Lending  

Category National Initiatives - National Initiatives  

NeighborWorks America: Working Together For Stronger Communities

Purpose of Division: The National Initiatives Division of NeighborWorks America (NWA) is responsible for developing, testing, and mapping innovative national programs and services designed in support of the approximately 250 NeighborWorks Organizations with the overall objective of sustaining a network of excellence that creates opportunities for people to purchase affordable homes, improve their lives and strengthen their communities.

In addition, the division oversees grant programs beyond the NeighborWorks Network, including other nonprofit and governmental agencies throughout the country. The areas of focus within National Initiatives includes homeownership and lending, financial capability, green strategies, community and resident engagement, community stabilization, real estate and the national foreclosure mitigation counseling program.

Closing Date: Posted closes at 12:01am (EST) on the date listed below (the night before at 11:59pm EST)

Position Summary: The Manager, Lending, under the direction of the Sr. Manager CDFI & Commercial Lending, provides day-to-day programmatic support and analysis to all certified CDFI network lenders and those network lenders delivering affordable housing lending products. The Manager will assist in the design and delivery of a lending strategy to support growth and minimize risk in network lenders. Additionally, the selected candidate will work with NHPL staff and other teams within the corporation (i.e. Lender Liaisons) to identify and expand network impacts within the lending and portfolio management line of business. The position requires a thorough understanding of residential mortgage lending, compliance requirements, the work of the CDFI industry and strong multi-tasking skills

Essential Duties/Responsibilities:

  • Manage and monitor the responses to network CDFI capacity building needs and demands
  • Maintain current policies and procedures template for residential lenders
  • Advanced knowledge of rules and regulations around residential lending, remaining current in residential mortgage lender industry standards and compliance requirements
  • Manage and lead work with data teams to ensure we maintain a current list of lending products deployed by network lenders
  • Responsible for the development and deployment of the quarterly lender's newsletter for the network.
  • Assist in the development and/or facilitation of webinars on various subject matter to meet the needs of network lenders.
  • Update roster of certified CDFIs and noncertified lenders on a quarterly basis and share with corporate data teams
  • Serve on NHPL committees and subcommittees as appropriate to support department goals
  • Identify community development finance industry resources to increase capacity of network lenders
  • Participate in the creation and development of the network lender tool kit
  • Conduct annual survey of network lenders, keeping team and other applicable corporate divisions informed of priorities, in collaboration with NHPL data team
  • Work closely with Sr. Manager to collaboratively develop and deliver greater efficiencies and effectiveness in organizational assessment (OAD) review process for lending and portfolio management line of business
  • With Sr. Manager, identify network staff development opportunities and deliver necessary training as needed
  • As directed, support the work of Field Operations/National Initiatives Lender Liaisons
  • Maintain a calendar of annual community development/nonprofit finance events that directly impact network CDFIs
  • With Sr. Manager, develop tools for use by Field Operations, OAD and NWSG (training division) to increase network lending and portfolio management line of business impacts
  • Create, maintain and manage the lending team calendars timeline of current and future project/task/programs
  • Lead, with the Sr. Manager, the annual Capacity Building Initiative, national annual lender gatherings CDFI Summit and other regionally based programs
  • Work closely with LIFT(national DPA model) compliance team to advise residential mortgage lenders when changes to processes or systems are required or recommended
  • Other duties as assigned

Nature of Work Contacts:
Departmental staff, NWO lending staff, lending industry leaders

Fiscal Responsibilities:

Position Requirements

Required Minimum Qualifications:
(a) Education: A bachelor’s degree in business administration, public finance, nonprofit management or related field. Five years of mortgage industry experience may be substituted in lieu of a bachelor’s degree.
(b) Experience:

  • Minimum of (5) five years of direct lending to end users of residential, intermediary, consumer loan products
  • Minimum (5) years in the mortgage industry

(c) Licenses, Certifications:

  • NDC certified preferred but not required

(d) Competencies, Knowledge, Skills & Abilities:


  • Ability to work in a fast-paced environment across multiple programs and projects
  • Completing tasks on-time with minimum supervision in a remote environment
  • Managing multiple deadlines and requirements all competing for yours and other resources
  • Exceptional writing skills and verbal communication skills
  • Ability to change from detailed tasks to visioning with very little downtime
  • Focus on changing priorities on a daily/weekly basis
  • Proven organizational and time management skills


  • Deep understanding of residential lending and lending process
  • Ability to work with organizations serving urban, rural, suburban, from local to nationwide target markets
  • Understand the CDFI certification process and compliance applicable to CDFI Fund awardees


  • Experience in initiating, underwriting, processing, closing and servicing a loan
  • Must be able to work independently and manager portfolio of programs effectively and efficiently
  • Display strong/strategic professional decision-making
  • Deliver on-line and in-person trainings/webinars across multiple areas
  • Management and oversight of consultants
  • Proven experience in developing and meeting program/project timelines

(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

  • Sensitivity to racial, gender, sexual orientation and cultural differences
  • Effective, respectful, and timely communications with internal and external stakeholders
  • Listening effectively, seeks and accepts feedback
  • Effective team work
  • Analytic, thoughtful and strategic thinking
  • Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization

(f) Technology:

  • Must be familiar with mortgage lending software platforms for originating, servicing,
  • Ability to learn proprietary software programs of nonprofit funders
  • Proficient in Microsoft Office Suite, Zoom/webinar applications,

Preferred Qualifications:

  • NDC Certification
  • 2-4 years experience in a CDFI environment

Working Conditions:
(a) Travel:
Up to 35%
(b) Physical/Sensory Demands: Must be able to travel for business, fast paced work environment in a remote setting

Duration Continuous  
Division National Initiatives  
Department Homeownership Programs & Lending  
Travel up to 35%  
Working Conditions Must be able to travel for business, fast paced work environment in a remote setting  
Close Date 12/31/2019  
Location CORPORATE HEADQUARTERS: District of Columbia Office  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

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