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Divisional Office Manager 

About the Organization SAFY's Mission
SAFY is Preserving Families & Securing Futures.

SAFY's Model of Care is a way of working with families across service systems to enhance their capacity to care for and protect their children. Focusing on permanency, safety, and well-being and needs within the context of the family and community, we build on each individual's strengths to achieve positive, sustainable outcomes.  

Join the SAFY Family

Do you have a passion to serve families and youth right where they are?

Does seeing transformation in the lives of family and children motivate you?

We are seeking a mission focused professional to serve as a full time Divisional Office Manager responsible for taking care of the administrative functions for our SAFY of Northern Kentucky divisional office.

As the Divisional Office Manager you would:
Customer Service:

  • Unlock entrance doors and remove phone from night ring to open office. At the end of the day, lock entrance and turn phone to night ring to close the office.
  • Greet visitors and answer calls on multi line phone system.
  • Responsible for processing incoming and outgoing divisional mail.
  • Serve as a liaison between the divisional office and the Service Center.
  • Use resolution skills to demonstrate effective problem solving. Maintain confidentiality regarding all interactions.

Data Entry:

  • Enter new and discharged youth in database and maintain updates to changes in programs
  • Daily input of the census of foster youth
  • Verification of foster parent reimbursements
  • Track and maintain date sensitive documents such as: training activities, respite calendar, open bed list, staff roster, etc.
  • File compliance duties


  • Oversee and/or implement the creation and maintenance of files from opening to closure. Purge records as required by agency policy.
  • Process background checks (i.e. foster parents, respite providers, employees, volunteers, interns)
  • Develop and implement plan for scanning all appropriate records.
  • Update and maintain all manuals, meeting minutes, state rules documents, etc. Distribute to staff or appropriate parties as required.
  • Assist in preparation for audits, such as maintain files, review of documents, etc.
  • Oversee office janitorial services and ensure the office is always clean.
  • Order and maintain supply inventory.
  • Maintain and update files.
  • Establish and maintain a positive working relationship with all levels of SAFY staff by participating in joint meetings, and problem identification and resolution.
  • Attend relevant in-house and external seminars, trainings, conferences and workshops to develop and enhance knowledge in the designated area as well.
  • Attends required meetings within division, region, and central office (team and/or community partners).
  • Meets regularly with supervisor to discuss issues and performance.
  • Sensitive and responsive to the cultural differences of staff, SAFY youth, foster parents, referral sources and the public.
  • Maintain accurate records of receipt logs and send to AP.
  • Upload reports and other documents into DCBS website.
  • Other duties as assigned by supervisor.
Position Requirements

What you bring to this role:

  • High School diploma or equivalent. Associate degree in appropriate course of study preferred
  • One year of relevant experience in office management
  • Excellent communication skills (oral and written)
  • Resolution skills to demonstrate effective problem solving
  • Strong organizational skills to prioritize workload
  • Attention to detail and accuracy and ability to multitask
  • Excellent customer service skills
  • Operate a computer with Microsoft Office, other software, agency databases and online systems
  • Acceptable driving record and auto insurance in order to meet the travel requirements
  • Attendance on the job at all times unless approved by immediate supervisor
  • Reliable phone system for communication
  • Current certification in First Aid, CPR, and de-escalation training

Location Kentucky - Northern Kentucky  
Number of Openings 1  
Employment Type Full time/Non-Exempt 

This position is currently not accepting applications.

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