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Title

Contact Lens Coordinator 

Position Contact Lens Coordinator  
Description

Associated Eye Care is a multi-specialty group practice providing surgical services and vision care for all ages. We have five locations spanning the eastern Twin Cities of Minnesota and western Wisconsin. Associated Eye Care is dedicated to preserving a lifetime of vision for our patients through our uncompromising commitment to quality care and personal service.

Position Summary

Associated Eye Care is currently seeking a Contact Lens Coordinator. This individual is responsible for the administrative segment of AEC's contact lens business. The position involves ordering, dispensing and returning contact lenses, collaborating with the business office to correctly bill for services and materials, collecting appropriate payments for services and materials, triaging patients' questions and concerns regarding contact lenses and accurately documenting actions in EHR. Candidates must be able to work full-time.

Essential Functions

  • Provide excellent customer service to patients and teammates
  • Respond appropriately within scope of knowledge and promptly to patients questions; forward patient questions to the appropriate person if unable to answer
  • Accurately document information in accordance with AEC's procedures and policies
  • Abide by all policies and procedures as outlined in AEC's employee handbook
  • Coordinate scheduling of specialty lens fittings ensuring that the lens warranty is maintained during entire fitting period
  • Communicate with complex contact lens patients prior to exam and obtain medical records of previous ocular and lens history
  • Sign patients up for myeyestore when ordering for the first time or possibly at scheduling of the appointment
  • Order, receive, dispense and return contact lenses in a timely manner; accurately document all steps in this process
  • Advise contact lens technicians and patients of backorders
  • Respond to requests from AEC's online store, ABB, 1-800-CONTACTS, and others as needed
  • Collaborate with contact lens technicians to maintain contact lens trial lens supplies
  • Put contact lenses in their appropriate locations upon arrival
  • Maintain accurate filing and storage of all invoices
  • Manage location and transfer of specialty contact lens sets
  • Triage contact lens phone calls; within scope of knowledge help answer the patient's questions or forward to the appropriate person
  • Verify patient's contact lens benefits prior to the exam
  • Properly code the patient's encounter by linking of diagnoses to contact lens orders and/or services when billing insurance
  • Participate in regular team meetings to ensure effective team performance and advance inter-department communications; this may require after hours work

Other Essential Functions

  • Must be willing and able to work a variety of hours and work in the various locations as needed. The locations include: Hudson, Hugo, New Richmond, Stillwater, and Woodbury.
  • Must present self at the workstation, ready for work, at the scheduled time
  • Participates in department and company meetings, as requested
  • Performs other duties as assigned

 
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Position Requirements

Education & Licensing

  • High School Diploma, or equivalent, required

Experience

  • 1-2 years optician, optometric or ophthalmic practice experience required, with basic understanding of contact lenses

Experience with an EHR system preferred

 
Locations  
EOE Statement We are an equal employment opportunity - Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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