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Assistant Nurse Manager - South End 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Assistant Nurse Manager - South End  
Full-Time/Part-Time Full-Time  

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Position Summary

Reporting to the Nurse Manager, the Fenway: South End Assistant Nurse Manager supervises the LPN’s and Lead MA’s at the Fenway: South End location and ensures that all LPN and MA- related clinical operations occurring there contribute to the delivery of quality health care within the Medical Department.

Principal Duties and Responsibilities

Supervises LPN’s and Lead MA’s at Fenway: South End

  • Oversees selection, onboarding, ongoing training, and evaluation (oral and written) of LPN’s and Lead MA’s , within budgetary guidelines, to provide staffing for efficient operation of the clinic
  • Plans for routine assessment and remediation of clinical competency of all LPN’s and Lead MA’s
  • Develops and disseminates work and coverage schedules for all LPN’s and Lead MA’s
  • Oversees the planning of all LPN’s and Lead MA staff meetings
  • Oversees development of LPN’s and Lead MA goals, objectives, protocols, and procedures
  • Identifies operational problems and recommends and implements appropriate corrective action
  • Reports issues of concern to, and meets regularly with, the Nurse Manager
  • Oversees investigation of patient complaints that relate to LPN’s and Lead MA’s, as well as the design and implementation of corrective action when indicated
  • Participates in budget development and monitoring
  • Stores, distributes, records, and tracks Medical Department prescription pads as needed
  • Oversees operation of vaccination clinics on site
  • Collaborates with STD Clinic Nurse to oversee operation of DPH STD / Vaccination Clinics on site
  • Ensures that Fenway: South End Lead LPN’s perform all of the following:
    • Proper maintenance of clinic medication rooms and medical supply closets.
    • Selection, onboarding, ongoing training, and evaluation of LPN’s and MA’s
    • Routine assessment and remediation of clinical competency of all LPN’s and MA’s
    • Scheduling for all LPN’s and MA’s
    • Planning for LPN and MA staff meetings
    • Development of MA goals, objectives, protocols, and procedures
    • Investigation of patient complaints that relate to LPN’s and MA’s, as well as the design and implementation of corrective action when indicated
  • Attends all required meetings; these include, but may not be limited to:
    • Medical Department Staff Meetings
    • Medical Managers Meetings
    • All-Staff Meetings
    • Patient Centered Medical Home Planning Meetings
    • Environment of Care Meetings
    • Team RN, LPN, and MA Meetings

Ensures quality health care delivery within the Medical Department

  • Works with the Nurse Manager to develop and implement quality improvement goals and coordinate quality improvement activities within the Medical Department
  • Participates in Patient Centered Medical Home Planning Team on site
  • Assists the Nurse Manager with agency related quality improvement efforts involving RN’s, LPN’s, and MA’s, including
    • EMMS grant reports and projects
    • BPHC PPD reporting
    • DPH reportable disease reporting
    • Joint Commission related activities
    • HRSA related activities
  • Facilitates communication throughout the clinical areas and the rest of the Fenway: South End site, primarily by interacting with managers from other Fenway departments.
  • Develops and updates Medical Department policies and procedures
  • Assures compliance with all government and contract requirements for clinical services
  • Ensures a safe environment for the delivery of health care, including fire safety, occupational exposure, biomedical review of equipment, and proper use of equipment and supplies

Accomplishes Team Nurse duties and responsibilities for a panel of patients

  • PCMH Execution
    • Attends trainings about, and becomes proficient in, the coordination and provision of patient-centered care
    • Together with the Site Care Manager, reviews and acts on PCMH related data reports.
    • Reports PCMH team progress to the site Care Manager.
    • Attends PCMH team meetings and carries out action plans in follow-up to these meetings.
  • Transitional Patient Care: transitional patients include those patients who are admitted to and discharged from the hospital, seen in and discharged from the emergency room, or transitioning to or from any other health care facility
    • Utilizes the Transitional Patient Care Report daily
    • Provides care to transitional patients that is patient-centered, meaning that the patient and his/her family are always informed about the plan of care, and that they are involved in the decision-making process relevant to that plan of care.
    • Identifies and manages the transitional patient’s primary reason for receiving hospital, emergency room, or other health care facility care.
    • Assists transitional patients in problem-solving any health care system, financial, or psychosocial issues that pose a barrier to care.
    • In an ongoing fashion, evaluates and documents a transitional or high risk patient’s progress and risk status, and appropriately schedules care manager interventions
  • High Risk Patient Care: high risk patients are determined by characteristics such as severity of disease, self-care limitations, lack of family support, severe socioeconomic factors, polypharmacy, and health care utilization trends
    • Utilizes the High Risk Patient Care Report weekly
    • Comprehensively assesses the transitional or high risk patient’s physical, mental, and psychosocial needs.
    • Develops care plans for transitional or high risk patients aimed at the following:
      1. Prevention of disease exacerbation
      2. Improvement of health outcomes
      3. Increase in patient engagement in self-care
      4. Decrease in risk status
      5. Minimization of preventable hospital, emergency room, and other health care facility utilization
    • Utilizes behavioral strategies to assist transitional and high risk patients in adopting healthy behaviors, improving self-care and managing chronic disease.
    • Assists high risk patients in problem-solving any health care system, financial, or psychosocial issues that pose a barrier to care.
    • In an ongoing fashion, evaluates and documents a high risk patient’s progress and risk status, and appropriately schedules care manager interventions
  • Other PCMH Team Responsibilities
    • Administers medications, vaccines, and other treatments when the floor LPN is not available
    • Follows Nursing Standing Orders for care whenever relevant
    • Provides assistance to team MA’s and Clinical Administrative MA’s re: handling of patients’ phone, email, and in-person requests
    • Attends all Medical Department Staff Meetings and Nursing Meetings
    • Completes clinical documentation in a timely manner
    • Attends other trainings as needed
Number of Openings 1  
Position Requirements
  • Education: LPN
  • Current Massachusetts nursing license is required
  • Ability to work harmoniously with diverse groups of individuals is required
  • Experience working in an ethnically, culturally, and racially diverse environment is required
  • At least five years of primary care experience as an LPN is preferred
  • At least two years of nurse management experience is preferred
Category Nursing  
Number Filled 0  
Location Medical - Fenway: South End  
Shift -not applicable-  
Req Number NUR-19-00034  

This position is currently not accepting applications.

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