Over 80% of customers are more likely to do repeat business with those companies that give them the ultimate customer service experience, and FoxGuard Solutions is looking for the next Customer Account Representative to do just that! We are looking for a patient, positive, and detail oriented individual who can act as a liaison, provide product and services information, and resolve any emerging problems that our customers may face with accuracy and efficiency. If you are ready for the next step and have experience with Microsoft Office products, apply now! What you will be doing …. A Customer Account Representative is primarily responsible for managing the overall customer experience. This role must be able to balance being a customer advocate while preserving a healthy organization. Great autonomy is given in this role to meet the objectives of our customers and internal needs. - Manage customer orders, including but not limited to:
- Order Entry, Order Inspection, Order Change Processing, Promise date confirmations o
- Calculating expedite, order change, cancellation, holding, packaging and other applicable fees and coordinating the corresponding work be performed as needed
- Usage and maintenance of customer-required websites and customer-specific reporting
- Assisting the Accounting department with invoicing issues that result from order – PO discrepancies
- Assisting the Shipping and/or Regulatory Compliance department with coordinating communication with freight forwarders or 3PLs as needed
- Manage customer returns, including but not limited to:
- Customer Return workflow
- Providing help to the Industrial Support team per their request
- Manage customer quote & other (non-order related) requests, including but not limited to:
- Ensuring requests are given to the assigned account owner when needed
- Completing quotes that can be configured from sustained materials
- Ensure the account owner is plugged into critical projects, issues, changes, or anything else pertinent that is going on with the customer accounts
- Communicate professionally and timely with customers and suppliers, both internal and external
- Oversee and ensure all assigned Non-Conformance Reports are closed in a timely manner
- Ensure work instructions, policies, forms, and other controlled documentation is kept up to date
What you will bring to the table… - Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
- Proficient in Microsoft Office Products
The ideal candidate will have: - Experience using Microsoft CRM and Microsoft Dynamics Great Plains
- 3 to 4 years of prior customer service experience
What we can offer you… FoxGuard Solutions offers a competitive salary with a great benefits package, which includes dental, medical and vision insurance, as well as 401k, wellness programs, life insurance, short-term and long-term disability insurance, educational assistance and paid-time-off – and don’t forget Ice Cream Fridays! That’s right ice-cream every Friday! |
Qualified applicants can apply at http://www.foxguardsolutions.com/careers. No in-person applications will be accepted, and please no phone calls.
FoxGuard Solutions develops customized cyber security, compliance, and industrial computing solutions. As a leading operational technology company we deliver reliable, secure and configurable solutions that include:
CYBER SECURITY AND COMPLIANCE SOLUTIONS:
FoxGuard provides several cyber security solutions, including Patch & Update Management Services, including asset analysis and monthly patch reporting, Security Services, Hardware/Software Solutions and Field Services.
INDUSTRIAL COMPUTING SOLUTIONS:
Turnkey computing solutions for mission-critical applications designed to fit a customer's intended use, expected life-cycle and desired price point. In addition to providing hardware platforms, we provide a host of value-added services that truly make our computer products 'plug and play' ready.
To learn more about FoxGuard Solutions, visit http://foxguardsolutions.com/
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