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Title

DataComm Solutions Specialist 

Description

Summary:
The DataComm Solutions Specialist plays a crucial role in supporting our purpose of creating lasting value for those we serve by servicing our customers' needs. The position is responsible for the sale of our DataComm products and services to business and construction and contractor establishments or individuals over the telephone, in the office and in person. The successful candidate will work closely with our account managers and sales support team to develop and deliver customer services that promote and support our products. The DataComm Solutions Specialist promotes our culture, our 5 P's and our purpose to create lasting value for those we serve.

Key Responsibilities & Essential Functions:

  • Service the construction/contractor establishment and/or the original equipment manufacturer customers by providing projects or information on products or services
  • Manage both inbound and outbound sales communication both internally and externally
  • Assist customers with product selection and application
  • Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
  • Provide customers with accurate stock and delivery information
  • Provide feedback on adequate stock levels
  • Establish, build and maintain excellent customer relationships
  • Review and analyze reports of business transactions
  • Provide sales data for new and existing customers for database entry
  • Work closely with Outside Sales to keep account activities and literature up to date
  • Responsible for oversight of sales of products to include purchasing from vendors, resolve customer problems, ensure delivery of order, etc.

Critical Success Factors:

  • Excellent customer orientation
  • Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
  • Drive for continuous improvement
  • Strong troubleshooting and problem solving skills
  • Self motivated
  • Ability to multi-task and juggle multiple priorities with strict deadlines
  • Ability to analyze, identify & then follow up to resolve discrepancies
  • Detailed-Oriented
  • Strong work ethic with a positive attitude

Job Requirements/Specifications:

  • Minimum 2 year degree or equivalent experience required
  • Previous experience in customer service required
  • Extensive DataComm product knowledge is required
  • Ability to maintain a valid driver's license and clean driving record for travel as needed
  • Microsoft Excel skills are essential
  • Knowledge of Eclipse preferred
  • Excellent communication and interpersonal skills via phone, email and in person are required
  • Knowledge and experience with DataComm field installation is preferred
  • Proven negotiation skills required
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Position DataComm Solutions Specialist  
Number of Openings 1  
Location Urbandale  
About the Organization  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://VanMeterInc.appone.com



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