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Patient Services Coordinator - 5th Floor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Patient Services Coordinator  
Full-Time/Part-Time Full-Time  

Starting on March 1, the links to our employment opportunities will be here. Thank you for your patience as we switch to our new recruiting system.


Under the supervision of the Client Services Supervisor, the Client Services Coordinator is responsible for provision of excellent customer service, patient registration & documentation, appointment scheduling and patient flow, opening and closing the receptionist station daily, including Saturdays as required, TTY point person for scheduling appointments and sperm pick up as needed. The Client Services Coordinator is also responsible for the completion of daily cash and audit procedures.

Representative Duties:

  • Provides excellent customer service
  • Accurately performs registration process for new and existing patients
  • Schedules appointments according to established procedures
  • Make reminder calls to patients
  • Adheres to Patent Registration policies and procedures
  • Collect, audit and manage fee slips
  • Accurately balance grids and cash drawers nightly and prepare for Patient Account’s pickup
  • Run daily reports
  • Meets agency participatory expectation

Number of Openings 1  
Position Requirements


  • Minimum of high school graduate or equivalent.
  • Knowledge of business procedures desired
  • Computer experience required
  • Successful customer service background strongly preferred; bilingual Spanish/English also preferred
  • Willingness to work with diverse patient population including gay men, lesbians, seniors, students and others
  • Calm, patient, flexible and understanding manner
  • Experience working with an ethnically, culturally and racially diverse work staff preferred
  • Ability to work harmoniously with diverse groups of individuals required

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Customer Service  
Number Filled 0  
Location Patient Services - Ansin Building  
Shift -not applicable-  
Req Number CUS-19-00027  

This position is currently not accepting applications.

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