Share Email Opening Title Business Analyst - Senior  Open Date 11/19/2019   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Bargaining / Non-Bargaining Non-Bargaining   Division Innovation & Technology   Location Innovation & Technology   Reports To Director of Business Analytics   Schedule Monday-Friday, 8:00 am-5:00 pm. Schedule may vary based on operational needs.   Pay Rate $53,000-$59,000/yr.   Description SUMMARY The Senior Business Analytics works with the Director of Business Analytics to guide strategy for City data, deliver high analytics services to Departments, and forward the transparency goals of the City. The Senior Business Analyst, in addition to traditional Business Analytics responsibilities, is responsible for managing complex, cross-departmental projects, managing graduate programs and fellows, and execute value-adding research collaborations for City Departments. Business Analytics Team Functions: Guide and support a team to improve the efficiency and effectiveness of City services by analyzing current operational systems and procedures and making recommendations that promote a culture of innovation. Analyzes complex information across the City and provides tools and insights that promote data-driven decision making and continuous improvement. Tracks progress and trains staff on tools and processes related to data, performance management, and innovation. Assists in benchmarking and researching best practices and assists in the implementation and operationalization of key performance indicators (KPIs). Helps refine and implement protocols related to data collection and processing. Facilitates effective internal and external communication. Generates high-quality reports for multiple audiences including administrators and residents. SUPERVISION EXERCISED Graduate Data and Innovation Fellows. Interns and office volunteers as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES This list represents the types of duties required by the position. Other duties may be assigned as reasonably expected. • Supervises and professionally develops graduate data fellows. • Leads complex, cross-departmental data improvement projects such as Data Governance, Data Inventory, and the Open Data Audit. • Coordinates cross-over projects with the Department’s Applications Team, identifying and executing automations for data cleaning, data analysis, and data visualizations. • Identifies and supports external data analytics projects with research and nonprofit partners. • Supports the SB Stat (performance management) and SB Academy (training) programs. • Analyzes data from multiple departments in order to advance major initiatives and improve services. • Identifies novel ways to improve the experience of city workers and residents. • Assists with policy and procedural analysis, revision and implementation. • Responsible for training staff on performance improvement and innovation tools and processes. • Uses reporting and data analysis tools in order to improve the quality and use of data. • Assists in the recommendation, development, and implementation of new processes and systems. • Generates periodic reports on the performance of departments and initiatives. • Informs decision-making driven by data, service strategy, and principles of human-centered design. Monitors overall efficiency of the office and provides additional support to office personnel. • Builds relationships with division managers, and frontline employees to comprehensively understand and accurately represent operational realities and end user challenges. NON-ESSENTIAL DUTIES AND RESPONSIBILITIES • Answers phones, assists customers, and performs other duties as required. QUALIFICATIONS To perform this position successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Position Requirements EDUCATION AND/OR EXPERIENCE • Master’s degree or advanced education in Statistics, Mathematics, Information Management, Social or Political Science, and/or Design preferred. • 3-5 years’ experience in data analysis. • Proficiency with statistical modeling and statistical analysis tools such as R and Stata • Experience communicating complex information to diverse audiences. • Experience in technical project management. KNOWLEDGE, SKILLS AND ABILITIES PREFERRED • Strong analytical and problem-solving skills. • Ability to review and organize data, knowledge of good data management techniques. • Data visualization experience and familiarity with business intelligence tools such as Power BI. • Experience training others on tools or methods • High degree of comfort working with different stakeholders while managing change. • Proven customer service skills, oral and written communication skills, and organizational skills. • Can balance competing demands and work productively in independent and collaborative settings. • Able to work with sensitive information while using appropriate measures to safeguard privacy. • Familiarity with database systems and design preferred. • Experience with Python, SQL, and/or R preferred. • Experience implementing principles of human-centered design preferred. CERTIFICATES, LICENSES, REGISTRATIONS • Valid Driver’s License. EQUIPMENT Desktop computer or laptop, telephone, fax, copy machine, scanner. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and walk, and talk or hear. The employee is occasionally required to walk; use hands to fingers, handle or feel objects, tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus. WORK ENVIRONMENT Work is performed in an office setting with moderate inside temperatures. The noise level in the work environment is usually quiet to moderate in the office. Entire office is smoke free.   Required   About the Organization South Bend is the economic, educational, media, and cultural hub of a multi-county region spanning the Michigan-Indiana border. It's the fourth-largest city in Indiana with over 100,000 residents. South Bend's flourishing collegiate community and burgeoning tech industry have built upon the foundation of the city's industrial past to create a vibrant present and a promising future. The city's 14 institutions of higher learning, including the internationally renowned University of Notre Dame, infuse South Bend with creative energy in the arts, business, and technology. Combined with recent economic growth, strong neighborhoods, an affordable cost of living, exciting recreational opportunities, and thriving arts venues make South Bend a fabulous place to live, work, and, play. ***AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.***   EOE Statement EOE/ADA Statement The City of South Bend provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application/hiring process should contact the Legal Department's ADA Compliance Officer, Michael Schmidt, at legaldept@southbendin.gov and Human Resources at humanresources@southbendin.gov to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis. The City of South Bend seeks to attract, develop, and retain the highest quality public safety officers, staff and administration. The City of South Bend is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from underrepresented candidates and others that will enhance our community in compliance with EO No. 1-2016 Section 1. Moreover, the City of South Bend prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).   This position is currently not accepting applications. To search for an open position, please go to http://CityofSouthBend.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Project Inspector II in South Bend, IN Posted on: 4/19/2024 [Apply Now] Police Facility Operations Technician I in South Bend, IN Posted on: 4/15/2024 [Apply Now] Seasonal General Laborer in South Bend, IN Posted on: 4/15/2024 [Apply Now] 311 Customer Service Liaison I in South Bend, IN Posted on: 4/12/2024 [Apply Now] Maintenance Repair I, II, III, or IV in South Bend, IN Posted on: 4/12/2024 [Apply Now] Other Jobs Within 60 Miles Mayor's Office Summer Internship in South Bend, IN Posted on: 4/2/2024 [Apply Now] City Clerk Public Relations Intern in South Bend, IN Posted on: 4/4/2024 [Apply Now] Police Maintenance Intern-Seasonal in South Bend, IN Posted on: 4/17/2024 [Apply Now] Common Council Intern in South Bend, IN Posted on: 4/17/2024 [Apply Now] IT Intern in South Bend, IN Posted on: 4/17/2024 [Apply Now] Follow us

 

AppOne.comTM   ©1999-2021 HR Services, Inc. Click here for technical assistance.