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Title

Systems Analyst  

Description

Connected Technology Team is building Proterra's next-gen Telemetry & IOT (Vehicle and Charger data) platform which will enable our customers to optimize asset utilization, access valuable data & analytics via mobile and SaaS solutions, enable Engineering to monitor and analyze in-service data for continued product improvement, and enable Service with predictive and real-time data to support proactive Customer Support.

In this role, you will be the technical subject matter expert on our platform to our customers (internal and external) and work collaboratively with the software engineering team to support, maintain and improve our platform. You will analyze system and data problems, recommend solutions and platform improvements, implement tertiary processes/systems and develop artifacts required to improve customer experience of our platform. The successful candidate will work in a vibrant environment with world-class peers and is expected to display innovation, exceptional problem-solving capabilities, and strong interpersonal skills.

Responsibilities:

  • Have ownership of the internal and external customer experience of our software services/platform
  • Provide tier 1 support to our customers (Onboarding customers, addressing customer queries, and performing data analytics/validation)
  • Write technical documentation (Incl. functional specifications, system architecture, data flow diagrams, data dictionary and training materials)
  • Implement any support or alternative workflow solutions to solve customer problems with existing platform features
  • Collaborate with product management and software engineering team in design/implementation of new features, and help everyone understand the customer experience feedback and peripheral processes
  • Collaborate with other teams such as business applications and vehicle engineering to define, streamline process/interface to resolve recurring issues and improve efficiency in peripheral processes that impact the platform
  • Validate/Troubleshoot issues and participate in bug triage meetings to help determine priority of requested bug fixes/features
  • Provide customer training and/or training support as needed
  • Occasional travel (international and domestic) is required

Qualifications:

Thorough understanding of the software development lifecycle and IoT/SaaS applications. A passion for providing positive customer experience, strong technical and analytical skills, and excellent written and verbal communication skills are essential.

Working knowledge of various platforms and software languages such as Unix, Java, SQL and JavaScript needed to build a SaaS and IoT application platform

  • Knowledge of Scrum/Kanban Agile workflow methodologies
  • Strong experience with SQL and scripting languages (Python, Perl, etc.)
  • Knowledge of data modelling and data visualization tools
  • Adept with browser testing and debugging
  • Proven experience in analysis, design and refinement of system processes to support business operations
  • Demonstrated experience supporting IoT and SaaS platforms
  • Bachelor's degree in Computer Science, Engineering, IT or relevant field
  • 5+ years in a systems analyst role or similar customer support role
  • Able to empathize, sell ideas, and influence others
  • Able to multitask, prioritize, and manage time efficiently
  • Experience in utilities or transit industry is a plus

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra does not permit or tolerate unlawful discrimination against applicants or Employees.

 
Position Requirements  
EOE Statement Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).  

This position is currently not accepting applications.

To search for an open position, please go to http://Proterra.appone.com



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