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Title

Application Support Analyst II 

Description

PURPOSE

Perform intermediate level professional technical work in application support analysis and application problem resolution. Incumbent participates in the analysis of software application problems, the development of solutions, testing and researching software solutions, as well as other tasks required to configure and maintain the system and support end user reporting.

PRINCIPAL ACCOUNTABILITIES

  • Provide support for core 3rd party applications
  • Perform mentoring and training of other application support team members
  • Manage/lead medium projects
  • Collaborate with others in the analysis of systems, development of enhancements, and repair of incidents
  • Update and enhance application documentation and knowledge base articles as required
  • Perform periodic examination and evaluation of applications to improve effectiveness
  • Provide technical support to users and analyze issues related to software applications
  • Provide end user training with regard to system best practices
  • Provide timely communication to users on the status of their service requests and incidents
  • Ensure problem resolution methods are applied to address root cause, improve service levels, and reduce costs
  • Work closely with application vendor providers to ensure timely resolution of all 3rd party software related issues
  • Monitor the availability and performance of supported software applications
  • Participate in disaster recovery activities as required
  • Act as a liaison between vendors and end user
  • Adhere to Company and Departmental policies and procedures
 
Position Requirements

Qualifications and Education Requirements

  • Bachelor’s degree in Computer Science or Computer Information Systems field of study from an accredited college or university or comparable on the job experience
  • 3+ years of application support and reporting experience
  • Intermediate level knowledge of application development tools i.e. MS Visual Studio, MS SQL Server Management Studio, etc.
  • Intermediate level knowledge of various in-house developed and third party applications supported by USA Truck, Inc.

Preferred Skills

  • Knowledge of application support analysis, research techniques, methods, and procedures
  • Ability to conduct tests, analyze test results, detect programming and configuration errors, and take proper corrective actions
  • Ability to establish and maintain effective working relationships with end users, methods
  • Ability to deliver exceptional service through positive engagement and patience
  • Ability to work in a team environment to continuously improve results

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required to:

  • Remain in a stationary position for extended periods of time
  • Frequently operate a computer for extended periods of time and regularly operate other office machines
  • Occasionally ascend/descend stairs and move up to 20 pounds of office objects
  • Frequently communicate with peers, supervisors, third parties, and other employees to exchange accurate information and answer questions
  • Occasionally attend meetings in buildings outside corporate office and at off-site locations with various internal conditions, and requiring travel in various external conditions
  • Domestic travel as necessary
 
Full-Time/Part-Time Full-Time  
Reports To Senior Manager Information Systems  
Open Date 1/8/2020  
Location USA Truck General Office  
About the Organization
USA Truck is driven to be a premier North American transportation solutions
provider that improves the lives of team members, customers, industry partners,
and our communities. We promote a culture of trust in a safe, fun,
and friendly environment where people grow and thrive.
 
EOE Statement USA Truck, Inc. is firmly committed to inclusivity and equality of opportunity for all employees and applicants for employment, and does not discriminate against applicants or employees for any reason prohibited by law or its own policies. USA Truck, Inc. will provide reasonable accommodations for employees and applicants for employment.

This position description is intended to describe the general nature and level of work being performed by the employee in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts the Company’s right to assign or reassign duties and responsibilities to this position at any time.
 

This position is currently accepting applications.

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