Share Email Opening Title Quality Assurance Manager  Salary   Full-Time/Part-Time Full-Time   Shift Days   Location Boundless- Worthington Campus   Position Quality Assurance Manager   Category Management   Exempt/Non-Exempt Exempt   Open Date 11/15/2019   Close Date 11/25/2019   Req Number MAN-19-00004   Description Would you like to help make a difference, enjoy excellent benefits, and join a fast-growing company? We might have a job for you. We are looking for dedicated Customer Service Specialist who shares our passion for helping others to join the I Am Boundless, Inc. team! Boundless is fast growing CQL- and CARF- accredited nonprofit organization with nearly 40 years of expertise. We are focused on supporting people with complex needs associated with intellectual and developmental disabilities and/or behavioral health challenges. Boundless Benefits Working for Boundless has many perks. We treat our team like family and offer advantages that allow you to focus, thrive, and grow. Enjoy excellent benefits such as medical, dental, vision, and life insurance, a flexible spending plan, legalshield, and 401k. Looking to develop your skills? Boundless can offer you hard to find training, flexibility, and personal and professional opportunities. What you would be doing: The Quality Assurance Manager is a member of the Management Team and the Quality Assurance Team within the Performance Improvement and Service Delivery department. Working under the supervision of the Director of Quality Assurance and the Vice President of Performance Improvement & Service Delivery, s/he is responsible for managing the organization’s CARF and CQL accreditation program(s) including ongoing training, monitoring, support, and implementation of accreditation standards into new areas. S/he is also responsible for managing the organization’s quality record and service delivery programs. This includes performing, assigning, and monitoring quality reviews and designing and implementing performance improvement programs within service delivery areas of the organization in response to identified areas for improvement. This is a salaried position with hours and schedule established to complete required duties. This is an “administrative” position, as defined by the U.S. Department of Labor and, as such, is “exempt” from wage and hour regulations. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accreditation With the Director of Quality Assurance, lead the organization’s CARF and CQL Accreditation programs to ensure all standards are being met, including preparing and disseminating all required assessments and annual reports. Train personnel on CARF and CQL standards and support each program or service delivery area in demonstrating how they meet applicable standards. Perform regular Quality Assurance monitoring to ensure standards are being met throughout each applicable program. Implement and monitor internal corrective action plans regarding any areas for improvement identified. With the Director of Quality Assurance, lead survey or audit planning, visits, and any Corrective Action Plans related to accreditation. Quality Assurance Perform reviews on a representative sample of client records to ensure completeness of records and to ensure documentation meets standards set forth by accrediting bodies. Assign clinical and medical records reviews per accrediting body standards and monitor completion. Use results to guide performance improvement activities. With the Director of Quality Assurance, review, respond to, and take any necessary action required based on reported incidents within the organization. Performance Improvement In collaboration with the Health Information & Analytics Department, the Customer Engagement & Excellence department, and service delivery departments, play a lead role in the design, implementation and monitoring of performance improvement initiatives within service deliver programs aimed at improving the quality of care delivered, outcomes of care delivered, and customer satisfaction with care delivered as part of various Outcomes-Based or Value Based Payment models. Utilizing data gathered within the organization, (ex. complaints, grievances, incidents, satisfaction, and engagement, record reviews, service utilization data, health and safety inspections, etc.) perform analysis, monitor for trends, and design, implement, and monitor performance improvement initiatives across the organization. Training Provide training to service delivery staff regarding medical, clinical, and supportive services delivery standards, documentation standards, and record keeping standards in order to ensure the consistent quality of care delivered across the organization. Manage CEUs, CEs, etc. provided as a part of these trainings with the Human Resources department. Provide training to staff regarding use of applicable electronic systems including but not limited to incident report tracking systems or other quality measurement systems utilized by the department.   Position Requirements Education Bachelor’s degree in applicable field required/ Master’s degree preferred Qualifications Current licensure related to services provided by the organization, LSW, LISW, LPC, LPCC, RN, PSY required 5 years’ relevant professional work experience required. Experience and understanding working with CARF accredited organizations required (ex. behavioral health, vocational/ employment, long term care/ rehabilitation facilities, etc.). Experience participating in accreditation surveys/ audits required. Experience with electronic records systems required. Experience providing professional trainings/ teaching required. Excellent Microsoft Office skills required. Excellent communication and presentation/ training skills, both written and verbal required. Experience leading quality assurance or quality improvement activities at an organizational or program level preferred. Physical demands Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. Ability to lift up to 25 pounds. Ability to perform job responsibilities in facilities with multiple levels and without elevator or mechanical transportation. Ability to operate a computer and keyboard. Interested? Great! Apply for this job and we will review your application. All candidates who have received an offer of employment will be required to undergo a pre-employment background check, drug screen, and health screen as applicable for the role. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently not accepting applications. To search for an open position, please go to http://IAmBoundlessInc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Administrative Coordinator Family Living Services: Parent Directed Program (PDP) in Worthington, Ohio Posted on: 4/11/2024 [Apply Now] Licensed Practical Nurse (LPN) in Columbus, Ohio Posted on: 4/11/2024 [Apply Now] Case Manager in Columbus, Ohio Posted on: 4/24/2024 [Apply Now] Care Coordinator - CME in Newark, OH Posted on: 3/27/2024 [Apply Now] Accounts Payable Supervisor in Worthington , OH Posted on: 4/2/2024 [Apply Now] Follow us See who works here:

 

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