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Title

Records Administrator 

Category Operations  
Description

Job Description Summary:

The Records Administrator will communicate with various legal and/or medical organizations, via phone to confirm US Legal Support's request for records was received. Administrators will then follow-up to ensure timely receipt of requested records and legal documents while promoting US Legal Supports standards of quality and customer service.

Job Duties:

  • Conduct 85 - 100 outbound calls per day to various organizations as part of a performance-based environment.
  • Capable of prioritizing assigned tasks and functions in a timely manner.
  • Communicate with persons outside the organization via telephone and other communication mediums.
  • Make quality outgoing calls daily based on assigned call log.
  • Keep detailed records of interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Obtain status of records via online, email or fax daily.
  • Locate, monitor, and act on overdue requests, using computers and a variety of automated systems.
  • Perform various administrative functions for assigned outstanding requests, such as recording address changes.
  • Organize follow-up phone calls and maintain schedule of escalating files to supervisor.
  • Establish and maintain effective and cooperative working relationships with assigned customers/clients and organizations.
  • Check to ensure that appropriate changes were made to resolve problems or issues.
  • Perform other assigned task and duties necessary to support the department.

Requirements:

  • 2-4 years of experience in a fast-paced customer service contact environment (business to business)
  • Proven history of success in collections and/or customer service (preference given to candidates who have a stable work history with minimal job change)
  • Customer Relationship Management software (CRM) experience
  • High School Diploma or equivalent
 
Position Requirements  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Req Number OPE-19-00176  
Location Houston, TX  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://USLegalSupportInc.appone.com



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