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Title

L2 Solutions Engineer - System 
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Members of the Valor Solutions team implement technical solutions as developed by Solutions Architects and Engineers for Valor’s customers.

This position will be responsible for the following:

  • Coordinating implementation of equipment for existing and new customers

  • Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough

  • Providing turnover of new implementations

  • Responsible for resolving technical escalations from the Service Desk staff

  • Resolve technical issues

  • Resolve/troubleshoot advanced network issues

  • Assist in resolving software/application issues as it relates to the network

  • Participate in on call rotation

 
Position Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Expert level of knowledge installing, configuring and supporting systems solutions

  • Expert level of knowledge supporting, diagnosing and facilitating resolution of hardware, operating system and application related issues

  • Expert level of knowledge installing and transitioning environments to AWS and Azure

  • Advanced level of knowledge configuring and support cloud based applications including Office 365, Lync and hosted file storage

  • Experience interacting with and managing activities with vendors

  • Expert level of knowledge in installing, configuring and supporting desktop applications including Microsoft Office 2007/2010, IE and common antivirus applications and desktop imaging software. Expert level of knowledge installing, configuring and supporting server related applications including MS Exchange 2007/2010, SharePoint 2007/2010, MS SQL 2008/2012 and common backup software applications

  • Expert level of knowledge installing, configuring and supporting Microsoft server operating systems. Linux OS experience helpful

  • Expert level of knowledge installing, configuring and supporting virtualization technologies including VMware ESX and Microsoft Hyper-V

  • Expert level of knowledge troubleshooting and resolving network related issues on HP and Dell hardware

  • Expert level of knowledge preferred for storage related technologies including HP Lefthand, iSCSI storage systems and fiber channel storage

  • Expert level of knowledge with common infrastructure monitoring applications such as Nagios and SolarWinds

 

EDUCATION AND/OR EXPERIENCE

  • High School Diploma or GED

  • BA/ BS in Information Technology or Technology related degree (preferred)

  • Minimum five (5+) years of experience working in IT or a mix of “high volume” call center support role

  • Microsoft, Cloud, VMware, Storage and other certifications as related to requirements (preferred)

 
Full-Time/Part-Time -unspecified-  
Rate of Pay  
Position Solutions Engineer - System  
Location Corporate Office  
About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs.
At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers.
Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.  

This position is currently not accepting applications.

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