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Title

Medical Evaluation & Donation Referral Coordinator 

About the Organization

LifeSource is a nonprofit organization dedicated to saving lives through organ, eye and tissue donation in the Upper Midwest. It's our privilege to serve the 7 million people who live in communities across Minnesota, North Dakota, South Dakota and portions of western Wisconsin.

We're dedicated to working with our hospital and community partners to support donor families, manage the donation process and educate our communities to create a culture of donation. We're a passionate and committed cross-functional team who believe in our vision that everyone shares the gift of life. Each of our team members plays an integral role in our life-saving work, using their unique talents and contributions to further our mission.  

Description

Have you ever wondered what happens after you checked the DONOR box on your driver’s license? Donation occurs when candidates, representative of our local communities, bring their clinical knowledge, critical thinking skills and advocacy to our Donor Services team. The team coordinates with our hospital partners, transplant centers, medical examiners and funeral homes over the phone while also communicating the opportunity for grieving families to honor their loved one by saving & healing lives through organ, eye and tissue donation.


JOB DUTIES AND RESPONSIBILITIES

  • Manage communication via phone and email and review medical records with external healthcare professionals to evaluate a patient’s organ, eye or tissue donation potential.
  • Engage in establishing rapport with donor families, via phone, presenting the opportunity for donation and supporting them through further medical history discussion.
  • Collaborate and coordinate logistics with other Donation Organizations and Transplant Centers supporting the transplantation process.

Click here for the Medical Evaluation and Donation Referral Coordinator job profile (Please view link on the job posting through our employment page: https://www.life-source.org/lp/employment/)

Click here for the full position description (Please view link on the job posting through our employment page: https://www.life-source.org/lp/employment/)

This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as we review applications in the order they are received

 
Position Requirements

QUALIFICATIONS

  1. Education and experience equivalent to a Bachelor’s degree in health sciences or related field and 2 years of experience with medical terminology, human anatomy or disease processes in a direct patient or family care setting.
  2. Requires ability to display compassion with interpersonal, verbal, and written communication skills, including the ability to speak and communicate clearly to convey information to donor families, hospital team members and transplant/procurement personnel in person or by phone. Bilingual speaking proficiency a plus.
  3. With the variation of work duties and volume, it is essential to have strong personal stress management skills.
  4. Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of all medical information and documentation, including protected health information (PHI).
  5. Demonstrated ability to provide a high level of customer service to internal and external customers with proficiency in the ability to develop and connect with people quickly.
  6. Proven self-directed, motivated contributor with a strong initiative and ability to function autonomously, establish priorities and work effectively within a team environment
  7. Proven ability to problem-solve effectively and efficiently.
  8. Must be organized, detail oriented, and have excellent critical thinking and analytical skills.
  9. Strong working knowledge of Microsoft Office applications.
  10. Demonstrated ability to exhibit a high degree of quality, integrity, and honor confidentiality of appropriate information including, but not limited to, personal team member data, organizational operations or work processes, donor and donor family information, contributor details, any financial information and medical or protected health information (PHI) in accordance with HIPAA.
  11. Proven skilled and competent in using technology based devices and mobile tools such as personal computers and related software, electronic medical record systems, mobile phones, and mobile printing devices

WORKING CONDITIONS

  1. Must be able to work 36 hours per week and participate in a rotating schedule that includes evenings, nights, weekends and holidays.
  2. Must be able to work additional shifts during times of high call volume or other organizational needs.
  3. Must be able to attend required organizational meetings outside of the required 36 hours per week or participates in person in all appropriate meetings at LifeSource as defined by their Manager.
  4. Must be able to work at a computer station for extended periods of time.
  5. Occasional overtime may be required.
  6. Must maintain a valid driver license and have reliable personal automobile to be used with company reimbursement using IRS guidelines.
  7. Affected team member in Category III never or rarely have exposure to bloodborne pathogens and do not have a potential for this exposure or handle materials that could spread infection (less than one opportunity per month). Additionally, they rarely interact with staff in patient or donor areas in a hospital or clinic setting while performing their assigned job duties.
  8. Ability to lift up to 20 pounds occasionally.
  9. Must be able follow and complete Category immunization, health screening and background check requirements.
 
Shift Rotating Days and Nights  
Exempt/Non-Exempt Non-Exempt  
Full-Time/Part-Time Full-Time  
Location Minneapolis, MN - LifeSource  
Open Date 6/4/2020  
EOE Statement LifeSource is committed to creating a diverse, inclusive and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.  

This position is currently not accepting applications.

To search for an open position, please go to http://LifeSource.appone.com



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