Share Email Opening Title Retail Operations Associate Lead  Location Museum of Life and Science   About the Organization The Museum of Life and Science, one of North Carolina’s top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100-- the highest possible score. Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs. In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.   Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Description This position supports the Museum's mission by providing excellent customer service to enhance the customers' retail experience and maintaining strong operational protocol to protect the Museum's assets. Opens and closes the museum stores in accordance with department standards Serves as floor supervisor on a rotating basis Motivates team through positive reinforcement of service standards Monitors traffic flow and adjusts staffing to maintain appropriate levels during peak periods Maintains visual merchandising standards with great attention to detail Delegates and supervises tasks while maintaining a superior level of customer service Monitors inventory levels on both the sales floor and in inventory storage Effectively communicates operational successes, opportunities and concerns to the Retail Operations Manager Knows and ensures that Museum policies and procedures are followed at all times Additional duties as needed   Position Requirements Requirements: A demonstrated passion for customer service Excellent conflict prevention and resolution skills A demonstrated ability to prioritize and handle multiple tasks efficiently and in an organized fashion Ability to organize and monitor inventory Excellent delegation and follow-up Ability to develop and train others General business comprehension Basic knowledge of computer systems Ability to accurately handle cash, charge, check, and gift card transactions as well as deposits Ability to stand for up to 9 hours Ability to maneuver around sales floor and stock room including repetitive bending, prolonged standing, twisting, and climbing Ability to lift 40 pounds Flexible schedule with weekend and potential evening work Desired: Sales/retail supervisory experience Visual merchandising experience Conversant in Spanish Familiarity with Counterpoint   Shift Days   Pay Range   EOE Statement The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us!   Category Retail   This position is currently not accepting applications. To search for an open position, please go to http://NorthCarolinaMuseumofLifeandScience.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Retail Operations Associate in Durham, NC Posted on: 4/12/2024 [Apply Now] Lead Retail Operations Associate in Durham, NC Posted on: 4/12/2024 [Apply Now] Other Jobs Within 60 Miles Senior Accounting Specialist- Payroll in Durham, NC Posted on: 3/7/2024 [Apply Now] Controller in Durham, NC Posted on: 4/10/2024 [Apply Now] Summer Camp Educator in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Camp Counselor in Durham, NC Posted on: 3/4/2024 [Apply Now] Summer Lab Facilitator in Durham, NC Posted on: 4/19/2024 [Apply Now] Follow us

 

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