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Consumer Loan Processor 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Description

Job Title: Consumer Loan Processor

Department: Consumer Lending Center

Reports to: Lending Processing Manager

FLSA Status: Non-Exempt

Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union in the achievement of its purpose of guiding members successfully through the financial marketplace. This position is responsible to builds and maintains successful member relationships by funding and servicing loans to the member's complete satisfaction, while simultaneously ensuring that supporting documentation and records are accurately prepared according to TFCU policies and procedures. Meets or exceeds all funding goals with minimum errors and processes pending loans in a timely, consistent manner. The position requires incumbent to demonstrate an unsurpassed commitment to exceptional world class member service and teamwork.


Essential Duties and Responsibilities include the following.

  • Provides service that meets the Service Standards defined by Tropical Financial Credit Union as measured by external service surveys and internal service survey; annual goals are established through the Performance Management Process.
  • Demonstrates strong interpersonal skills by displaying a commitment to maintaining and building positive relationships with vendors, internal partners, and team members and a team-oriented environment.
  • Clearly and effectively communicate with members and all levels of staff in oral and written form and must be proficient with applicable technology to be able to confidently offer appropriate solutions to fit member needs.
  • Responsible for preparing all required loan documentation for all approved consumer, credit card, and recreational loan applications for funding.
  • Demonstrates full knowledge of consumer lending products, services, and processes; including having a thorough knowledge of the lending process from application to closing to ensure maximum funding rates.
  • Successfully and completely processes consumer, recreational and credit card applications from credit decision to closing.
  • Ensures that processing complies with credit union policy and procedures.
  • Maintains and funds the minimum loan goal pipeline of active approvals and meets turnaround time standards.
  • Coordinates with internal application source to ensure an effective and smooth transition has taken place, in keeping with our member service standards.
  • Coordinates with Lending Sales Representative to ensure the following:
    • Contact has been made with member that advises the conditions of the loan ensuring the member has a working knowledge of the requirements for processing/closing the loan.
    • Obtain all necessary documents from member, which is appropriate for the type of loan being processed.
  • Prepares loan closing documents and coordinates with member for funding.
  • Ensures closed loan has been accurately completed and signed as required.
  • Disburses proceeds as required.
  • Clears loan conditions according to TFCU policies and procedures
  • Posts loans. Sends payoffs to appropriate institutions.
  • Processes Credit Card advances as required.
  • Performs post closing auditing function as required.
  • Maintains application system with loan status updates.
  • Prepares denial letters as indicated and forwards to Lending Sales Representative.
  • Maintain a 5% maximum error rating on total loans funded each month while consistently meeting deadlines, funding goals and efficiency requirements.
  • Quickly respond (type 50 WPM) to email or other electronic requests regarding loan applications. Addresses or assists with addressing concerns and complaints and resolves issues, and/or coordinates with the appropriate department for specific information and assistance. Handle complex lending questions and problems for members and peers, if necessary.
  • Alerts management or Security of any suspicious activity regarding transactions including forgery, theft, fraud, kiting, members who appear to be avoiding a CTR (cash transaction reporting). Effectively views and profiles all members' accounts. Must review all account memos as appropriate.
  • Accountable for understanding and applying TFCU policies and procedures to meet regulatory requirements relating to anti-money laundering, Bank Secrecy Act (BSA), Customer Identification Program, and OFAC. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Credit Card Act, Risk Based Pricing and Fair Lending. Comply with all TFCU policies and procedures to ensure compliance with such regulations is maintained.
  • BSA Compliance: every employee is required to uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
    • In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
    • Ensure ongoing individual compliance with all regulatory requirements established in the SAFE Act, if required.
    • Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.
    • Comply with all TFCU policies and procedures to ensure compliance with such regulations.
    • Performs related duties as required with or without accommodation.
Position Requirements

Qualifications/Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma required. College degree or college courses in a related field highly preferred.
  • Minimum one year customer service experience in professional services environment required.
  • Minimum of two years consumer lending processing experience or equivalent required.
  • Minimum of one year Credit Union/financial services experience required.
  • Knowledge of credit reports, credit scoring, title documents, vehicle valuations, appraisals and auto insurance, payment protection, GAP, and MBP products.
  • Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with members or employees of the organization.
  • Comprehensive understanding of loan contracts including APR, amortization schedules, simple interest calculations and ability to analyze financial data.
  • Ability to calculate figures and amounts such as discounts, interest, commission, proportions, percentages, and volume. Ability to apply concepts of basic arithmetic.
  • Understanding of underwriting guidelines.
  • Ability to work well in a collaborative team environment
  • Must be a self-starter with high standards of excellence in their professional roles.
  • Must display a strong sense of integrity in all of their interactions.
  • Excellent interpersonal, oral and written communication skills required.
  • Detail oriented, critical thinker, strong analytical skills with a strong sense of urgency to meet the Credit Union Lending needs.
  • Actively participates in and completes all ongoing required loan training. Willingly adapts to changes in work environment. Seeks and participates in TFCU supported self-directed development programs.
  • Ability to communicate verbal and in writing to all levels of members, non-members and employees including Management.
  • Proficient in Microsoft Windows Outlook, Word and Excel. Must type a minimum of 50 words per minute.
  • Ability to work proactively and independently with minimal supervision
  • Ability to work flexible hours, evenings and weekends and overtime as needed
  • Flexible in schedule and ability to handle multiple tasks.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Location Miramar, FL  
About the Organization Tropical is a not-for-profit, member-owned and member operated financial cooperative, serving South Florida since 1935. We operate a fun, and family-oriented work environment where every employee has the opportunity to learn and grow in their career and move up within the organization. It's an organization that values your contributions and rewards you for your performance. TFCU has proven to be an organization that is dedicated not only to TFCU's success, but the success of its employees and the financial success of our members.  

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