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Title

Logistics and Service Specialist  

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, gender identity or sexual orientation, creed, sex, disability, marital status, citizenship status, protected veteran status or any other characteristic protected by law.
 
About the Organization Headquartered in Solon, Ohio, HDT Global is the industry leader in engineering, designing and manufacturing leading-edge military expeditionary products, rugged industrial/commercial products, and products for medical rehabilitation. Our product lines include shelters, heaters, environmental control units (ECUs), power generators, chemical/biological/radiological/nuclear (CBRN) air filtration and collective protection systems, military vehicles, perimeter protection systems, and robotics including manipulator arms, vehicles, and healthcare solutions.


Additionally, HDT’s success and longevity is based on the full range of engineering services we offer, including design, analysis, testing, validation, training, and installation. These services provide the foundation of our innovation, providing ongoing research and development.

 
Full-Time/Part-Time Full-Time  
Location HDT (El Paso, Texas - Fort Bliss)  
Description

SEEKING APPLICANTS FROM THE EL PASO, TX AREA. THE PRIMARY LOCATION FOR THIS POSTION IS FORT BLISS, TRAVEL TO OTHER LOCATIONS AS NEEDED.

SUMMARY: Responsible for inspecting, diagnosing and repairing HDT products including generators, shelters, and air conditioning units. Explains discovered mechanical diagnoses and required repairs to service advisors and to customers. Professionally records findings on approved documents so that necessary customer estimates and proper repairs can be made.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs corrective repairs on all HDT products
  • Experienced in troubleshooting and repairing various types of HVAC Systems and Generators
  • First line of contact for all technical questions and requirements from customers and Sales Representatives
  • Conducts initial product training on all HDT Products purchased by customers
  • Reports data, schedule and results of customer support activities to the Manager, Logistics & Support
  • Must be able to adapt to changes in scope of work as business dictates
  • Professionally represents HDT in appropriate manner when assigned to assist in customer related functions including product demonstrations, trade shows and training exercises
  • Refurbishes returned demonstration equipment and pack for proper storage
  • Serves as responder to after-hours calls from 1-800 emergency number, as required
  • Works with inside sales for achievement of customer satisfaction
  • Ability to work varied hours/days, including nights, weekend, and holidays as needed
  • Frequent travel
  • Supports, communicates, reinforces and defends the mission, values and culture of the organization
  • Adheres to all quality and safety standards
  • Supports other projects and performs duties as assigned
 
Position Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty and responsibility listed above satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: High School diploma or equivalent required; some secondary preferred

WORK EXPERIENCE: Minimum of three years' experience in customer service/support.

OTHER JOB RELATED SKILLS/ABILITIES:

  • Ability to read schematics, blue prints, drawings, etc.
  • Ability to provide monthly training reports
  • Track and assist in resolution of customer issues and follow up
  • Ability to coordinate and monitor work requests
  • Customer focused and able to negotiate sales agreements
  • Able to meet goals and budget requirements
  • Ability to drive company vehicles with trailer in tow
  • Team player with attention to detail
  • Able to work in high stress situations
  • Ability to prioritize and multi task in a dynamic environment
  • Strong decision/problem solving skills
  • Possesses strong interpersonal skills and the ability to work with customers, vendors, employees and managers at all levels within the company
  • Possesses strong computer skills with demonstrated proficiency in standard business software packages (e.g., Microsoft Office)
  • Experience with a CRM program
  • Must be able to speak, read and understand English
 
Number of Openings 1  

This position is currently accepting applications.

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