Share Email Opening Title Customer Service Representative - Solutions  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description ESSENTIAL DUTIES AND RESPONSIBILITIES Assist customers through phone and/or chat about account management, billing issues, device support Provide account and device support to our customers, specifically with regards to ordering, functionality and troubleshooting of system configurations and network settings Give accurate and real-time responses to inquiries Soft collections for customers that have past due accounts   Position Requirements EDUCATION AND EXPERIENCE High school diploma or equivalent Proficient in computer applications Minimum 1 year customer service experience Data entry and typing skills Knowledge of customer service principles and practices KEY COMPETENCIES Excellent verbal and written communication skills Listening skills Problem analysis and problem-solving Customer service orientation Organizational skills Attention to detail Judgment Adaptability Team work SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities   Full-Time/Part-Time Full-Time   Rate of Pay $13-15.00 Hourly   Position Customer Service Representative   Location Phoenix   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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